21 December 2010

A rich trove of articles in UX Magazine

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UX Magazine
A rich trove of articles in UX Magazine:

The importance of designing an experience culture
By Cynthia Thomas / December 20th 2010
The outward focus on developing good experiences for customers often overshadows the need to live that philosophy inside a company’s own walls. A culture that does not internally live a focus on experience will find it impossible to externally execute the same.

Getting more from analysis
By Jared Lewandowski & John Dilworth / December 16th 2010
Analysis is a key part of the design process that assures the right problems are accurately resolved. When integrated tightly into design processes and teams, analysis can improve understanding of the problems that project teams are challenged to solve. It can also bring clarity to the detailed and often complex requirements that solutions must meet.

Social seen: analyzing and visualizing data from social networks
By Hunter Whitney / December 15th 2010
Emerging social network analysis and visualization techniques can fundamentally change the way we see our relationships with others. These perspectives offer new ways for companies to operate more effectively, for marketers to delve deeper into consumers’ minds, for law enforcement to tracking criminal enterprises, and for individuals to help manage their online reputations.

Making user and customer experience a business competency (video + transcript)
By Harley Manning & Forrester Research / December 14th 2010
UX Magazine sat down with Harley Manning, Vice President, Research Director for Customer Experience at Forrester Research at the Forrester Customer Experience Forum. He discusses how companies are embracing CX and UX strategies, and the value of connecting UX to business economic outcomes.

Is multiscreen enough? Why ‘write once’ shouldn’t be the goal
By Kevin Suttle / December 13th 2010
Though the idea of “write once, deploy everywhere” is enticing to developers and project managers alike, should that be the goal? Granted, productivity is paramount and time is money, but simply resizing the same application to fit on multiple devices doesn’t necessarily ensure the best experience for users.

10 surefire ways to screw up your iPhone app
By Jeremy Olson / December 9th 2010
Ten common iPhone app design and usability mistakes that can shatter hopes of success on the App Store.

The coming zombie apocalypse: Small, cheap devices will disrupt our old-school UX assumptions
By Scott Jenson / December 8th 2010
Designers think of new technologies in terms of yesterday’s tasks, failing to clearly see the real potential of the new technologies.

Portable and powerful: Transforming the patient-provider relationship
By Amy Cueva / December 7th 2010
The author explores the ways mobile technologies are currently being used to enhance patient–provider communication, streamline coordination of care, and improve record-keeping. She also discusses what stands in the way of wider adoption of these potentially life-saving technologies.

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Putting humans at the center of health care innovation
The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. While this “lab-bench to bedside” approach has improved healthcare globally, it can take …
26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience
Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which …
30 January 2018
Designing better elderly healthcare with with Singapore’s public services
Many public services, from welfare to healthcare, are mainly intended for the elderly. One of the challenges of designing digital services is to create simple and effective public services for older users. Designers Italia, the …
27 January 2018
Google Design on “human-centered machine learning”
As was the case with the mobile revolution, and the web before that, machine learning will cause us to rethink, restructure, and reconsider what’s possible in virtually every experience we build, writes Josh Lovejoy, UX …
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How patient stories can improve intensive care
The hospital intensive care unit (ICU) has traditionally been a closed environment, where patient, nurse, doctor and family stories are lost. Christiane Job McIntosh, Sean Bagshaw and Tom Stelfox are Canadian researchers in intensive care. They …
27 January 2018
[Book] The Age of Surge
The Age of Surge: A Human Centered Framework for Scaling Company Wide Agility and Navigating the Tsunami of Digital By Brad Murphy and Carol Mase Reinvent Press January 2018, 272 pages > Q&A on the book The global forces of …
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[Book] The Human Workplace: People-Centred Organizational Development
The Human Workplace: People-Centred Organizational Development By Andy Swann Kogan Page Publishing October 2017, 232 pages Companies spend time and effort developing their employees - their most important asset - but they often forget to consider the company structure, …
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The body is the missing link for truly intelligent machines
It’s tempting to think of the mind as a layer that sits on top of more primitive cognitive structures. But Ben Medlock, co-founder of SwiftKey, argues that the layered model of cognition is wrong. The point …

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Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

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Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

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20 November 2017
Experientia and Italian bank Intesa Sanpaolo announce innovative partnership

Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means building new business models for service design consultancies in the age of the company buy-out.” Michele Visciola, President, Experientia PRESS RELEASE It seems the business world is finally realising that service and […]

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Epic storytelling with video

Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis in Industry Conference, one of the most important annual events for practitioners of anthropology, ethnography and related disciplines. Ethnography is one of Experientia’s key methodologies, underpinning […]

23 October 2017
Experientia is hiring! Service design intern

Service Design Intern: Lausanne, Switzerland and Turin, Italy Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design. The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding […]

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