26 November 2012

Another batch of NEXT Service Design videos

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The NEXT Service Design videos keep on coming, but very slowly. Here are another three:

A Facebook for Things – Turning Physical Products into Digital Information Services
Andy Hobsbawm, Evrythng
There’s a revolution going on in the interaction between the physical and digital worlds. Innovations in smartphones, connected chips and physical tags are creating amazing new service design possibilities. Andy discusses how super-charging physical things with dynamic, socially-connected apps and content helps brands get closer to customers and turns physical products into a channel for personalized digital services, real-time communications and 1:1 relationships.

Service Design – Buzzword or Magic Method?
Pia Betton, Edenspiekermann
Following the rising complexity in the communication and service environment, service design has become a widely used method to solve manifold challenges.
As service providers within the areas of innovation, communication and design, we play an important role in the way we guide our clients through the wilderness of market and user exploration and ideation methods and processes. We need to ask ourselves if service design is always the right thing – or if it can be a blind path?
How do we accompany the necessary changes, avoid frustrations and ensure the ROI of service design processes? Let’s take a look at the needs and challenges of clients and discuss the roles we can (and can’t?) play.
Pia Betton is managing partner and director consulting at Edenspiekermann. With a background in design, she looks back at more than 20 years of work experience within the areas of innovation, user experience, branding and communication.

The Design in Service Design

Service Design is often, well deserved, praised for its analytical and strategic advantages. But if we forget to acknowledge the most central aspect of the discipline it will loose its true glimmering power. Because it is Design that makes Service Design happen. Design as in creating and executing. Design as the element of surprise. And Service Design is not Design just because we call it Design. We have to nourish it. Lisa Lindström, Managing Director at the design firm Doberman shares her thoughts on how Design can bring true value to the management and innovation of services.

Earlier videos are here and here.

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22 July 2016
A nudge toward participation: Improving clinical trial enrollment with behavioral economics
A nudge toward participation: Improving clinical trial enrollment with behavioral economics Eric M. VanEpps, Kevin G. Volpp and Scott D. Halpern (University of Pennsylvania) Science Translational Medicine - 20 Jul 2016 Vol. 8, Issue 348, pp. 348fs13 Interventions informed …
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The pressure to anticipate an audience’s needs and desires is intense—no longer only of concern to business sides of media organizations but a part of the editorial mission, writes Heather Chaplin in the Columbia Journalism …
11 July 2016
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LEAP Dialogues: Career Pathways in Design for Social Innovation Edited by Mariana Amatullo, with Bryan Boyer, Liz Danzico and Andrew Shea Published by Designmatters at ArtCenter College of Design July 2016, 360 pages The professional landscape for design in …
17 June 2016
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Infrastructure providers are used to focusing on issues of project selection, funding, and regulation. The most successful firms are learning to provide great consumer experiences too. "The consumer experience matters. Infrastructure providers therefore need to …
15 June 2016
Six recent articles from UXMatters
UXMatters has a new design and this seems to have benefited the quality as well, as there are more inspiring articles than ever. Here my pick: June 14 edition Algorithms as the New Material of Design A column …
6 June 2016
[Book] User Experience in Libraries
User Experience in Libraries: Applying Ethnography and Human-Centred Design Edited by Andy Priestner, Matt Borg Routledge, 2016 212 pages Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions …
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Experientia white paper: “Conducting clinical trials is about working with patients”
Patient-centricity is one of the defining issues facing clinical trials in the pharma industry. The past few years have seen a growing awareness by pharmaceutical companies of the importance of patient-centricity - but they have …
19 May 2016
Transition design as postindustrial interaction design
The School of Design at Carnegie Mellon University has started talking about 'Transition Design.' In his long reflection about this new kind of design practice, Cameron Tonkinwise, CMU's Director of Design and Doctoral Studies, writes: Transition refers …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

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Experientia white paper: “Conducting clinical trials is about working with patients”

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