Design For Care – Innovating Healthcare Experience
Rosenfeld Media, 2013
The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, Peter Jones shows how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
More in particular, the book will:
It’s the first book of Rosenfeld Media focused on a specific industry—healthcare, of course. It’s also something of a service design book and a design strategy book to boot. After all, as the design field becomes increasingly recognized as strategically important, we’ll need to contextualize its value for a variety of wicked problems—ones that are often associated with particular industries.
Peter Jones is associate professor at Toronto’s OCAD University, where he is a senior fellow of the Strategic Innovation Lab and teaches in the Strategic Foresight and Innovation MDes program.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
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