Searched by tag:

Australia

Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
Searched by tag:

Australia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

20 November 2017
Experientia and Italian bank Intesa Sanpaolo announce innovative partnership

Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means building new business models for service design consultancies in the age of the company buy-out.” Michele Visciola, President, Experientia PRESS RELEASE It seems the business world is finally realising that service and […]

26 October 2017
Epic storytelling with video

Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis in Industry Conference, one of the most important annual events for practitioners of anthropology, ethnography and related disciplines. Ethnography is one of Experientia’s key methodologies, underpinning […]

23 October 2017
Experientia is hiring! Service design intern

Service Design Intern: Lausanne, Switzerland and Turin, Italy Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design. The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding […]

23 October 2017
Experientia is hiring! Senior Service Designer

Senior Service Designer: Lausanne, Switzerland and Turin, Italy (*) We are looking for service designers with outstanding design skills, methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology.   Required 2-5 years’ experience in service design and/or user experience design University and/or advanced degree(s) in Service Design, Interaction Design, User […]

23 October 2017
Experientia is hiring! Lead Service Designer

Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*) Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office. The Senior Service Designer will have experience leading a team of behavioral analysts and service modelers in research and service design projects lasting […]

18 October 2017
Innovate through service design – The Innovation Center of Intesa Sanpaolo and Experientia for “Torino Design of the City”

by Erin O’Loughlin – Photos: Naz Kazazoglu In Turin, you only need to tell your taxi driver “Take me to the skyscraper” to end up at the impressive Innovation Center of the Intesa Sanpaolo bank, rising in the heart of Turin, with a fine view of the Turin hills and the Italian alps. Here on […]

29 July 2017

Australian Government Digital Transformation Agency says no to surveys and focus groups

Leisa Reichelt, the Agency’s Service Design Lead, gives the four reasons, here summarised but we recommend you to read the entire post: You can’t get authentic, actionable insights in a few clicks Surveys and other analytics can be good at telling us what is happening, but less good at telling us why. Understanding the why […]

23 December 2016

ING DIRECT’s sponsored content in The Guardian on the value of CX and human-centred design

ING DIRECT Australia has published yesterday and at the end of November no less than 10 articles in a paid section of The Guardian on the value of customer experience and human-centred design, entitled “Being human in a digital world“. Readers of this professional blog will notice that the articles are mainly aimed at a […]

19 December 2016

Australia’s Digital Ethnography Research Centre on experiencing the digital in everyday life

The Digital Ethnography Research Centre (DERC), part of RMIT University, focuses on understanding a contemporary world where digital and mobile technologies are increasingly inextricable from the environments and relationships in which everyday life plays out. DERC excels in both academic scholarship and in applied work with external partners from industry and other sectors. Lead by […]

17 March 2016

GOV.AU is a ‘mental model’ of government

Leisa Reichelt, Head of Service Design of Australia’s Digital Transformation Office, explains how the research for the GOV.AU prototype showed that people are struggling to interact with government – because they have no mental model of government and don’t understand how all the parts of government fit together. She argues that people shouldn’t have to […]

20 February 2016

New Australian government website focused on user needs to go live by end of year

A new government website for Australia, focused around citizens’ needs rather than government structures, could be launched by the end of the year, Paul Shetler, chief executive of Australia’s Digital Transformation Office (DTO), has told Global Government Forum. The site, which will bring together a number of government services structured around the tasks users wish […]

21 August 2010

Do you own your device, or it you?

On August 12, at noon, ZDNet Australia organised a live broadcast on the future of email. The discussion delved into the issues and challenges facing email in its current state, and looked at how social media is changing the way we exchange information. The panel of local and global communications experts included Genevieve Bell, Intel […]

30 July 2010

Genevieve Bell’s Digital Futures report released

In 2009, Dr. Genevieve Bell, an Australian-born anthropologist and ethnographer, who is an Intel Fellow and heads Intel’s newly created Interaction and Experience Research (IXR) division, was selected as South Australia’s Thinker in Residence. In her assignment, she focused on the ways in which South Australians use new technologies in their everyday lives. Through extensive, […]

1 July 2010

The cities we need

The Grattan Institute, an Australian independent public policy think-tank, has published a new report, entitled “The Cities We Need“, that aims to set an agenda for thinking about the future of Australia’s cities. It asks how cities meet the individual needs of their residents, both material and psychological, and identifies emerging challenges to meeting these […]

17 June 2010

Collaborative consumption

Rachel Botsman, co-author with Roo Rogers of the upcoming book “What’s Mine is Yours: The Rise of Collaborative Consumption”, was one of the speakers at TEDx Sydney, the conference which featured a selection of Australia’s leading visionaries and storytellers on May 22nd. The book Collaborative Consumption describes the rapid explosion in traditional sharing, bartering, lending, […]

21 January 2010

Urban sensing via mobile phones, an ARUP project

Arup Australasia has published a three-part technical overview on its research blog of its ‘urban sensing via mobile phones’ project. The research project, in collaboration with the UTS Centre for Real-Time Information Networks, explores technical approaches to sensing the presence of mobile phones in transit environments (bus, train, ferry etc.) as well as pedestrians, in […]

8 December 2009

Fixing healthcare in New Zealand

There is a group of people that believe the New Zealand health care system could be designed better than it currently is. That group consists of those who have actually used the New Zealand health care system. In fact, it seems redundant and tiresome to even talk about the subject, let alone take pot-shots at […]

19 October 2009

An Australian view on user-centred design

Damian Kernahan (featured earlier) just published his second article in Fast Thinking, an Australian innovation quarterly — this time on user-centred design. “Web designers have had a focus on user-centred design and have used it successfully as a discipline for many years and any Google search you care to undertake will be littered with web […]

10 October 2009

At your service

Damian Kernahan of Proto Partners asks in Fast Thinking, an Australian innovation quarterly, why service organisations don’t deliver their customers a great experience, when all it takes is a little planning and design. “In this article we will look at trying to understand why we so often have these average customer experiences, why services are […]

24 June 2009

Intel’s Genevieve Bell on humanising technology

Malaysian newspaper The Star devotes plenty of space to user-centred design in three stories that feature the work of Genevieve Bell, Intel’s user experience director. “Marrying” anthropology and science “I still write and publish my work in academic journals. To me, what we do in companies like Intel is the cutting edge of anthropological study. […]

20 March 2009

Sensing context in mobile design

Gabriel White, interaction design director at Punchcut in San Francisco, affirmed context as king in the design of mobile and location-aware computing at Australia’s 4 day Web Directions South conference in September last year. I came across the presentation only now, so here it is belatedly: Mainstream mobile devices are being loaded with sensors. These […]

1 March 2009

What Margaret Mead could teach techs

Fortune Magazine profiles Dr Genevieve Bell, an Australian-born anthropologist and ethnographer, and the Director of User Experience in Intel Corporation’s Digital Home Group. Part of Bell’s job is to help the company understand quirks of human behavior that could determine whether its strategies fly or flop. With computers taking new forms and turning up in […]

1 March 2009

Web 2.0: a magic Ponzi scheme from a demon haunted world

Bruce Sterling keynoted last week on “The Short but Glorious Life of Web 2.0 and What Comes Afterward” at Webstock in Wellington. No video is (yet) available, but American journalist Annalee Newitz was there and she reports: Sterling began his talk by poking fun at Web 2.0, calling it mostly a social network of investors […]

1 December 2008

The many futures of our digital lives

We all live in a digital world, although it means different things to different people. In her inaugural public lecture as Adelaide’s Thinker in Residence, Intel’s Genevieve Bell will explore how digital technology is shaping our lives, our culture, and our future. Dr Genevieve Bell is an anthropologist and ethnographer with both an academic and […]

22 November 2008

Intel anthropologist Genevieve Bell becomes Adelaide thinker in residence

Adelaide, Australia has a Thinker in Residence programme that “brings world-leading thinkers to live and work in Adelaide to assist in the strategic development and promotion of South Australia.” [Or, what cities and regions have to go through to attract the “creative class”.] The current Adelaide invitee is Dr Genevieve Bell, an Australian-born anthropologist and […]

26 August 2008

Dori Tunstall radio interview on anthropology and design

A few days ago Dori Tunstall, Associated Professor of Anthropology at the University of Illinois in Chicago, was recently interviewed on the Australian radio programme By Design. What can designers learn from anthropologists? Our guest today believes they can learn a great deal. In fact, she has married the two disciplines and is a leading […]

Show more articles