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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
12 October 2018

[Book] Changing Things: The Future of Objects in a Digital World

Changing Things: The Future of Objects in a Digital World by Johan Redström and Heather Wiltse Bloomsbury Publishing September 2018, 192 pages In their new book, “Changing Things: The Future of Objects in a Digital World”, assistant professor Heather Wiltse and professor Johan Redström explore what the networked, digital products of our time actually do […]

11 October 2018

[Book] Ethnography for a data-saturated world

Ethnography for a data-saturated world Edited by Hannah Knox and Dawn Nafus Manchester University Press October 2018, 296 pages This edited collection aims to reimagine and extend ethnography for a data-saturated world. The book brings together leading scholars in the social sciences who have been interrogating and collaborating with data scientists working in a range […]

1 October 2018

[Book] Left to Our Own Devices

Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus By Margaret E. Morris MIT Press, November 2018, 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict with smart lights to celebrating gender transition with selfies. We have been warned about […]

1 October 2018

[Book] Smarter Homes

Smarter Homes: How Technology Will Change Your Home Life by Alexandra Deschamps-Sonsino Apress, 2018, 168 pages Examine the history of smart homes, how technology shapes our lives, and ways you can think about the home when developing new products. This book presents the opportunities in the homespace that will come from understanding the history and […]

29 September 2018

[Book] Artificial unintelligence

Artificial Unintelligence: How Computers Misunderstand the World by Meredith Broussard MIT Press, 248 pages April 17, 2018 A guide to understanding the inner workings and outer limits of technology and why we should never assume that computers always get it right. In Artificial Unintelligence, Meredith Broussard argues that our collective enthusiasm for applying computer technology […]

11 August 2018

[Book] Made by Humans – The AI Condition

Made by Humans – The AI Condition by Ellen Broad Melbourne University Publishing July 2018, 277 pages [eBook link] An Australian data expert challenges the idea of AI being better than humans Who is designing AI? A select, narrow group. How is their world view shaping our future? Artificial intelligence can be all too human: […]

19 June 2018

UX and Service Design for Connected Products

UX and Service Design for Connected Products by Claire Rowland Digital Catapult, 2018, 36 pages (via IoT.uk) There are a huge variety of applications in IoT spanning connected products and hardware enabled services. Consumer products such as home lighting and heating controllers are growing in popularity. Across many industry verticals, sensing, tracking and actuation are […]

9 June 2018

[Book] Radical Help – by Hilary Cottam

Radical Help – How we can remake the relationships between us and revolutionise the welfare state By Hilary Cottam Virago Publishing June 2018, 320 pages > Book talk at the RSA How should we live: how should we care for one another; grow our capabilities to work, to learn, to love and fully realise our […]

11 May 2018

[Book] Massive Codesign

Massive Codesign. A Proposal for a Collaborative Design Framework By Anna Meroni, Daniela Selloni and Martina Rossi Released with the Creative Commons License Attribution-NoDerivatives 3.0 Italia (CC BY-ND 3.0 IT) in the peer reviewed Design International series by Franco Agneli Editori March 2018, 182 pages Free download This book focuses on “massive codesign”: the idea […]

4 May 2018

[Book] Automating Inequality

Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor By Virginia Eubanks St. Martin’s Press, January 2018 272 pages The State of Indiana denies one million applications for healthcare, foodstamps and cash benefits in three years—because a new computer system interprets any mistake as “failure to cooperate.” In Los Angeles, an algorithm calculates […]

2 May 2018

[Book] Ethnographic Thinking

Ethnographic Thinking: From Method to Mindset by Jay Hasbrouck Routledge Press, December 2017 140 pages This book argues that ‘ethnographic thinking’―the thought processes and patterns ethnographers develop through their practice―offers companies and organizations the cultural insights they need to develop fully-informed strategies. Using real world examples, Hasbrouck demonstrates how shifting the value of ethnography from […]

2 May 2018

[Book] I Feel You: The Surprising Power of Extreme Empathy

I Feel You: The Surprising Power of Extreme Empathy By Cris Beam Houghton Mifflin Harcourt, March 2018 272 pages Empathy has become a gaping fault line in American culture. Pioneering programs aim to infuse our legal and educational systems with more empathic thinking, even as pundits argue over whether we should bother empathizing with our […]

21 April 2018

[Book] An Introduction to Service Design

An Introduction to Service Design: Designing the Invisible By Lara Penin Bloomsbury Visual Arts, May 2018 344 pages A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic […]

18 April 2018

[Book] The Qualified Self

The Qualified Self: Social Media and the Accounting of Everyday Life by Lee Humphreys MIT Press May 2018, 179 pages How sharing the mundane details of daily life did not start with Facebook, Twitter, and YouTube but with pocket diaries, photo albums, and baby books. Social critiques argue that social media have made us narcissistic, […]

30 January 2018

[Book] This Is Service Design Doing

This Is Service Design Doing: Applying Service Design Thinking in the Real World by Marc Stickdorn,‎ Markus Edgar Hormess,‎ Adam Lawrence,‎ and Jakob Schneider O’Reilly Media; 1 edition January 12, 2018, 568 pages > Video presentation How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to […]

27 January 2018

[Book] The Age of Surge

The Age of Surge: A Human Centered Framework for Scaling Company Wide Agility and Navigating the Tsunami of Digital By Brad Murphy and Carol Mase Reinvent Press January 2018, 272 pages > Q&A on the book The global forces of digital are putting traditional companies at risk of irrelevance. In their place is an emerging, […]

27 January 2018

[Book] The Human Workplace: People-Centred Organizational Development

The Human Workplace: People-Centred Organizational Development By Andy Swann Kogan Page Publishing October 2017, 232 pages Companies spend time and effort developing their employees – their most important asset – but they often forget to consider the company structure, culture, environment and processes required to help the newly upskilled individuals thrive. The Human Workplace is […]

18 January 2018

[Book] Driverless Cars: On A Road to Nowhere

Driverless Cars: On A Road to Nowhere Christian Wolmar London Publishing Partnership Jan 2018, 136 pages Driverless cars are the future. That is what the tech giants, the auto industry and even the government want us to think. Almost daily there are media stories about how we will soon all be able to rip up […]

15 December 2017

[Book] Bit by Bit: Social Research in the Digital Age

Bit by Bit: Social Research in the Digital Age by Matthew J. Salganik Princeton University Press 2017, 448 pages [Read online] An innovative and accessible guide to doing social research in the digital age In just the past several years, we have witnessed the birth and rapid spread of social media, mobile phones, and numerous […]

22 November 2017

[Book] Making Cities Smarter

Making Cities Smarter – Designing Interactive Urban Applications by Martin Tomitsch Jovis Publishers March 2018, 208 pages Abstract More than half of the world’s population is now living in cities, and this number is predicted to rise. This means that more people than ever before will share the same urban infrastructure, and city governments around […]

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