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Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

20 November 2017
Experientia and Italian bank Intesa Sanpaolo announce innovative partnership

Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means building new business models for service design consultancies in the age of the company buy-out.” Michele Visciola, President, Experientia PRESS RELEASE It seems the business world is finally realising that service and […]

26 October 2017
Epic storytelling with video

Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis in Industry Conference, one of the most important annual events for practitioners of anthropology, ethnography and related disciplines. Ethnography is one of Experientia’s key methodologies, underpinning […]

23 October 2017
Experientia is hiring! Service design intern

Service Design Intern: Lausanne, Switzerland and Turin, Italy Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design. The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding […]

27 January 2018

How patient stories can improve intensive care

The hospital intensive care unit (ICU) has traditionally been a closed environment, where patient, nurse, doctor and family stories are lost. Christiane Job McIntosh, Sean Bagshaw and Tom Stelfox are Canadian researchers in intensive care. They have found that the sharing of stories brings humanity into the daily business of providing care. It also has […]

1 October 2017

Financial Times special report on citizen empowerment through technology

The Financial Times has published People’s Technology, an excellent special report on how grassroots communities across Europe are using technologies in new ways to solve problems and empower citizens. People and communities are putting new technologies to use in solving social problems, holding authorities to account and overcoming injustice or inequality. Often these projects and […]

1 October 2017

Building the networked city from the ground up with citizens

How can technology lead to more participation in democratic processes? Who should own and control city data? Can cities embrace a model that socializes data and encourages new forms of cooperativism and democratic innovation? Albert Cañigueral interviewed Francesca Bria, the chief innovation officer of Barcelona. A short excerpt about culture: Albert Cañigueral: There is no […]

22 April 2017

Boston’s human-centered research to design middle-income housing

In Boston, the Mayor’s Office of New Urban Mechanics is conducting ethnographic, human-centered research to design middle-income housing that reflects people’s lived experiences, reports the Stanford Social Innovation Review. This includes intensive planning sessions in which residents, designers, and policy experts co-create policy blueprints. As part of these efforts, Boston set up a roadshow with […]

23 November 2016

Where’s Wally? In Search of Citizen Perspectives on the Smart City

Where’s Wally? In Search of Citizen Perspectives on the Smart City by Vanessa Thomas, Ding Wang and Louise Mullagh of the HighWire Centre for Doctoral Training of Lancaster University and Nick Dunn of ImaginationLancaster Sustainability 2016, 8, 207 Open access – free download This paper builds upon an earlier conference publication by the authors, offering […]

27 September 2016

Health as a social movement

Last week, the UK innovation charity Nesta launched a new report, Health as a Social Movement: The Power of People in Movements. It illuminates the value and role of health social movements and aims to foster debate, experiments and development of a practice around social movements in health. Realising the potential of movements requires institutions […]

11 July 2016

[Book] LEAP Dialogues: Career Pathways in Design for Social Innovation

LEAP Dialogues: Career Pathways in Design for Social Innovation Edited by Mariana Amatullo, with Bryan Boyer, Liz Danzico and Andrew Shea Published by Designmatters at ArtCenter College of Design July 2016, 360 pages The professional landscape for design in social innovation has reached a critical moment. Designers are now acting as mediators, synthesizers and key […]

4 March 2016

Collaborative consumption: from value for users to a society with values

Four European Union consumers associations – OCU (Spain), Altroconsumo (Italy), DECO-Proteste (Portugal) and Test-Achats/Test Aankoop (Belgium) – in collaboration with Cibersomosaguas Research Group (Universidad Complutense of Madrid) and Ouishare Spain, came together to undertake a pioneering research project on the collaborative consumption phenomenon from the point of view of its effect on consumers and society. […]

1 March 2016

Singapore’s main newspaper on Experientia’s design with the elderly

Arti Mulchand reports in the Straits Times, Singapore’s main newspaper, on Experientia’s “Design for Ageing Gracefully” project: Putting faces to end-users early in the design process is changing the way designers and organisations are approaching products aimed at Singapore’s growing elderly demographic. Experientia’s ethnographic study, which was commissioned by DesignSingapore Council in a collaboration with […]

25 February 2016

Design as Participation (Beyond User-Centered Design)

In this long essay, published in MIT’s brand new Journal of Design and Science, Kevin Slavin argues that designers of complex adaptive systems are not strictly designing systems themselves. They are, he says, hinting those systems towards anticipated outcomes, from an array of existing interrelated systems. These are designers that do not understand themselves to […]

2 February 2016

Do patients really want to be empowered?

Katherine Benjamin, digital services manager at NHS England, asks some clever questions in this Medium piece: “Digital health services and wearable technologies are meant to empower users to change behaviours and become better informed, more engaged patients. However, to what extent has the rhetoric of empowerment in digital healthcare been diluted to the point that […]

24 January 2016

The grand illusion of empowerment

Financial times journalist/anthropologist Gillian Tett deconstructs the idea that the internet hands power to the people. In fact, she writes, in most countries power remains firmly in the hands of the elite. The bitter — and dangerous — irony of our modern age is that although the internet gives people the impression that they can […]

14 January 2016

Pritzker Prize winner brings communities into the design process

The radical Chilean architect Alejandro Aravena, known for his pioneering social housing projects in Latin America, has been named as the winner of the 2016 Pritzker prize, the highest accolade in architecture. The 48-year-old, who is also the curator of this year’s Venice Architecture Biennale, has made a name for himself over the past decade […]

1 January 2016

Uday Dandavate: “stupidity wrapped in ignorance” underlies Facebook’s Free Basics program

Uday Dandavate, co-founder and CEO of design research company SonicRim, is appalled about Facebook pushing its Free Basics program in India, which he think is driven by “an attitude that represents stupidity wrapped in ignorance”. He just posted this reflection on the newsgroup “anthrodesign“, which I republish here with his permission: I just returned from […]

31 December 2015

Ethno-writing about digital infrastructure

Data & Society is a NYC-based research institute focused on the social and cultural issues arising from data-centric technological development. The institute that was founded by danah boyd, principal researcher and Microsoft Research and frequently featured on this blog, looks like a fantastic place to do research for or simply to be inspired by: The […]

10 December 2015

Sharing City Seoul through the eyes of an urban sociologist

For several years, Shareable has followed, and reported on, Sharing City Seoul, a pioneering project, created by the Seoul Metropolitan Government. With its government-sponsored sharing economy initiatives and community projects, Seoul has become a global leader in the sharing cities movement. Recently, Shareable connected with urban sociologist Monica Bernardi, who recently visited Seoul for her […]

3 December 2015

Can “co-creation” help cities find a new way to solve their problems?

An increasing number of cities are using co-creation platforms to tackle challenging issues like mobility, air quality and urban regeneration too. The Nexthamburg project, for example, was launched in 2009 to source innovative and creative ideas for urban development in Hamburg. Medellín, Columbia, has also developed a platform called Mi Medellín to sound-out citizen solutions […]

8 October 2015

Digital identity ecosystems in the context of Big data and mass surveillance

Research on Digital Identity Ecosystems by Francesca Bria, Gemma Galdon Clavell, Javier Ruiz, José María Zavala, Laura Fitchner, Harry Halpin D-CENT (Decentralised Citizens ENgagement Technologies) 30 June 2015 D-CENT (a European research project on “Decentralised Citizens ENgagement Technologies”) has published a report – now available on the NESTA website – that presents a concrete analysis […]

15 August 2015

What is the ‘sharing economy’? A perspective from Seoul

As a Fulbright grantee, Emily Hong spent part of the last year researching the sharing economy in Seoul. One of her main findings? Korea actually has two. The first is small-scale, hyper local and socialist in flavor. This first “sharing Seoul” is largely supported by the Seoul Metropolitan government, and consists of a handful of […]

17 July 2015

Using collective intelligence to solve complex societal issues

Acclaimed anthropologist Stefana Broadbent leads a new “Collective Intelligence” unit at Nesta, the UK innovation charity, that is “looking at ways to support the emergence of Collective Intelligence to solve complex societal issues”. More concretely, they are studying how patient organisations can use different platforms to integrate clinical and lay knowledge to help sufferers and […]

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