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Social change

Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
Searched by tag:

Social change

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

20 November 2017
Experientia and Italian bank Intesa Sanpaolo announce innovative partnership

Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means building new business models for service design consultancies in the age of the company buy-out.” Michele Visciola, President, Experientia PRESS RELEASE It seems the business world is finally realising that service and […]

26 October 2017
Epic storytelling with video

Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis in Industry Conference, one of the most important annual events for practitioners of anthropology, ethnography and related disciplines. Ethnography is one of Experientia’s key methodologies, underpinning […]

23 October 2017
Experientia is hiring! Service design intern

Service Design Intern: Lausanne, Switzerland and Turin, Italy Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design. The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding […]

18 April 2018

[Book] The Qualified Self

The Qualified Self: Social Media and the Accounting of Everyday Life by Lee Humphreys MIT Press May 2018, 179 pages How sharing the mundane details of daily life did not start with Facebook, Twitter, and YouTube but with pocket diaries, photo albums, and baby books. Social critiques argue that social media have made us narcissistic, […]

25 January 2018

[Study] Rethinking The Smart City – Democratizing Urban Technology

Rethinking The Smart City – Democratizing Urban Technology By Evgeny Morozov and Francesca Bria Rosa Luxemburg Stiftung, New York Office January 2018 Download pdf: English version – German version Following the celebration of the “creative city” (as described by Richard Florida), the “smart city” has become the new flavor of the month—and a brand. It […]

15 December 2017

Learning from today’s car-centric cities for a human-centered future of mobility

The introduction of autonomy into urban environments creates a unique opportunity to do things differently. This, writes Maya Pindeus (CEO and co-Founder of Humanising Autonomy) requires us to encourage a human-centered perspective towards urban mobility and to step away from traditional urban planning models. 2050 does outline a promising future but also creates the danger […]

15 December 2017

[Book] Bit by Bit: Social Research in the Digital Age

Bit by Bit: Social Research in the Digital Age by Matthew J. Salganik Princeton University Press 2017, 448 pages [Read online] An innovative and accessible guide to doing social research in the digital age In just the past several years, we have witnessed the birth and rapid spread of social media, mobile phones, and numerous […]

8 November 2017

From human-centered design to humanity-centered design

The design industry’s reigning paradigm is in crisis. It’s time to evolve from human-centered design to humanity-centered design, write Artefact’s Rob Girling and Emilia Palaveeva. If followed blindly and left unchecked, this cult of designing for the individual can have disastrous long-term consequences. A platform designed to connect becomes an addictive echo chamber with historic […]

1 October 2017

Financial Times special report on citizen empowerment through technology

The Financial Times has published People’s Technology, an excellent special report on how grassroots communities across Europe are using technologies in new ways to solve problems and empower citizens. People and communities are putting new technologies to use in solving social problems, holding authorities to account and overcoming injustice or inequality. Often these projects and […]

1 October 2017

Thinking about the social cost of technology

The frustration and stress caused by complex technologies that can seem unknowable — not to mention the time and mindshare that gets wasted trying to make systems work as people want them to work — doesn’t tend to get talked about in the slick presentations of tech firms with their laser pointers fixed on the […]

29 July 2017

Nesta as an innovation move for Turin, Italy

A few months back we wrote about the ongoing negotiations between Nesta, the UK’s innovation foundation, and the [Italian Foundation] Compagnia di San Paolo to set up a Nesta Italia in Turin. These negotiations have now finished and the results were announced today in La Repubblica newspaper. Here is our translation: “We want to make […]

2 July 2017

To improve people’s health, listen to social scientists

With an ageing population, a rise in long-term conditions, growing health inequalities and a lack of political will to ensure that funding is increased in line with demand, the UK’s National Health Service has been brought to breaking point. In this context, there is an urgent need to put in place policies that reduce healthcare […]

6 June 2017

First issue of Behavioural Public Policy now available for free online

Behavioural Public Policy is an interdisciplinary and international peer-reviewed journal devoted to behavioural research and its relevance to public policy. The study of human behaviour has recently taken on growing importance within many disciplinary specialties and in recent years the findings from this field have begun to be applied to policy concerns in a substantive […]

31 May 2017

IoT seeks to remake the fundamentals of our everyday lives

Murray Goulden writes in The Conversation that smart homes, wearables and the Internet of Things are indicative of the development of an entire class of technologies seeking to remake the fundamentals of our everyday lives. These technologies want to be ubiquitous, seamlessly spanning the physical and virtual worlds, and awarding us frictionless control over all […]

30 May 2017

Nesta, the UK’s innovation foundation, planning to embark in Turin, Italy

Today the print edition of the Italian newspaper Repubblica published an article with the title Nesta, i campioni dell’innovazione puntano su Torino. Below is the English translation (with English-language links added by us): Nesta, the champions of innovation, point to Turin The UK Foundation is negotiating with the [Italian Foundation] Compagnia di San Paolo. Social […]

13 April 2017

How Silicon Valley is (ab)using behavioral science and nudging

In an extensive review of The Undoing Project: A Friendship That Changed Our Minds, the book by Michael Lewis on the psychologists Daniel Kahneman and Amos Tversky, Tamsin Shaw provides a deeper criticism of the field of behavioral economics. He claims that behavioral science can be used quite deliberately for the purposes of deception and […]

8 April 2017

Jeremy Myerson on how social challenges can catalyse design-led innovation in industry

In this recent talk at the RCA in London, writer and academic Jeremy Myerson explores how social challenges can catalyse design-led innovation in industry. Rather than seeing such issues as ageing populations, growing healthcare needs or climate change as a problem or a crisis, designers can reframe social challenges as creative opportunities for change. Myerson […]

5 April 2017

[Book chapter] Behavioral economics and health

Behavioral Economics and Health Judd B. Kessler and C. Yiwei Zhang Oxford Textbook of Global Public Health 2014 Behavioral Economics combines the insights of Economics and Psychology to identify how individuals deviate from the standard assumptions of economic theory and to build systematic deviations into improved models of human behavior. These models allow researchers to […]

31 March 2017

PewResearch on the future of free speech, trolls, anonymity and fake news online

To illuminate current attitudes about the potential impacts of online social interaction over the next decade, Pew Research Center and Elon University’s Imagining the Internet Center conducted a large-scale canvassing of technology experts, scholars, corporate practitioners and government leaders. Some 1,537 responded to this effort between July 1 and Aug. 12, 2016. Many experts fear […]

2 March 2017

Understanding life’s speed from an anthropological perspective

The latest issue of the Cultural Anthropology journal features a new contribution to the journal’s Openings and Retrospectives section: an Openings collection, “Speed,” edited by Vincent Duclos, Tomás Sánchez Criado, and Vinh-Kim Nguyen. In their introductory essay, the editors discuss how they hope to open anthropological practice to speed: On every front, life is being […]

28 February 2017

How technology gets us hooked

From a young age, humans love to press buttons that light up and make a noise. The thrill of positive feedback lies at the heart of addiction to gambling, games, and social media, reports Adam Alter for The Guardian. “The sense of creating something that requires labour and effort and expertise is a major force […]

19 January 2017

Social science must return to qualitative research to understand social and political shifts

Social science has become increasingly beholden to analysis derived from big data: large numerical sets analysed computationally, write Pamela Prickett and Elaine Howard Ecklund of Rice University. This, they say, “has brought us much insight into the social world, but it has often come at the direct expense of the rich qualitative work most likely […]

8 January 2017

The complexity of plastic bags

As societies face increasingly complex problems, design is emerging as the tool to solve some of Asia’s biggest issues. Through field trips with designers skilled in human-centered design, the team behind Ethnographers’ Field Guide to Innovation, a new series on Singapore’s Channel NewsAsia, see how meaning is found in everyday surrounds and how people are […]

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