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Usability

Daily insights on user experience, experience design and people-centred innovation,
by international UX consultancy Experientia.
Searched by tag:

Usability

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

12 April 2016
The latest on innovation in Energy Efficient Buildings: annual round-up of EU Commission projects

Every year, the Energy-efficient Buildings (EeB) Public Private Partnership (PPP) publishes the EeB PPP project review – a round-up of energy-efficiency projects that have been co-funded by two European Commission schemes. This year, the print and digital booklet design was done by Experientia, in particular by our talented visual and interaction designer Dohun Jang. Experientia […]

8 March 2016
Behavioral modeling – Shaping cultural change and behavioral evolution

One of the things we do here at Experientia that really sets us apart from other UX agencies is behavioral modeling. Our cognitive and behavioral models go beyond the standard customer journeys and personas (both useful tools, and often preliminary steps to behavioral modeling) to create frameworks that can be used to make people more […]

1 March 2016
Singapore’s main newspaper on Experientia’s design with the elderly

Arti Mulchand reports in the Straits Times, Singapore’s main newspaper, on Experientia’s “Design for Ageing Gracefully” project: Putting faces to end-users early in the design process is changing the way designers and organisations are approaching products aimed at Singapore’s growing elderly demographic. Experientia’s ethnographic study, which was commissioned by DesignSingapore Council in a collaboration with […]

18 January 2016
Experientia website completely reshaped

Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way to celebrate is by building a new website that showcases our growth – with new projects, new people in the staff, and two new locations in Lausanne and […]

1 January 2016
For when things get personal…
13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

20 February 2016

New Australian government website focused on user needs to go live by end of year

A new government website for Australia, focused around citizens’ needs rather than government structures, could be launched by the end of the year, Paul Shetler, chief executive of Australia’s Digital Transformation Office (DTO), has told Global Government Forum. The site, which will bring together a number of government services structured around the tasks users wish […]

9 January 2016

Why we need better UI in patient-used medical devices

With patients increasingly treating themselves at home, often using specialist equipment, the chance of use errors increases, and the ensuing results can be deadly. User Interfaces (UI) have a key role to play in reducing the risk of use errors in a patient-used device, writes David Furley of PDD. In fact, he says, “the benefits […]

3 December 2015

Free usability help for privacy toolmakers

The non-profit Simply Secure is launching a new series of usability programs for organizations, companies and individuals who are making cryptographic/privacy/security tools. Simply Secure’s mission is to help make privacy tools usable by normal humans, not just supernerds. In this usability program, they employ UX experts who offer free consulting, training, research, support and design […]

11 November 2015

Blackphone 2 review: privacy and great usability

Guardian writer Samuel Gibbs writes that the second edition of the Blackphone by security and privacy company Silent Circle is a step up in usability and is surprisingly easy to set up and use, even for privacy novices. “The Blackphone 2 promises to be the most secure Android smartphone available. It’s not the most advanced, […]

13 July 2015

Why are microwave ovens all so difficult to use?

The first ‘science oven’, launched in 1967, was simple to use but then digital interfaces came along and made things worse. The real problem, according to Charles Arthur, is that microwave ovens live too long. “In the end, I think there’s a simple reason why these interfaces have not merged more rapidly: life-spans. It’s not […]

8 April 2014

[Book] A Web for Everyone: Designing Accessible User Experiences

A Web for Everyone: Designing Accessible User Experiences by Sarah Horton & Whitney Quesenbery Rosenfeld Media, 2013 288 pages In their new book, A Web for Everyone: Designing Accessible User Experiences, Sarah Horton and Whitney Quesenbery make a case for accessibility that begins and ends with people. “We believe that great design starts by thinking […]

7 March 2014

Search results on travel sites: examples and best practices

Search results pages on travel sites should help customers to find the best deal for them without having to work too hard. Graham Charlton of Econsultancy looked at a range of search tools from travel websites, which highlighted the importance of flexibility when users search for travel. For this review he is looking at flight […]

14 December 2013

UX review of Samsung Galaxy Smartwatch

Smartwatches are the future, but the Samsung Galaxy Gear is only partway there, writes Raluca Budiu, a senior researcher with Nielsen Norman Group, in her detailed and extensive UX review of the Samsung Galaxy Smartwatch. “One big reason to believe in watches is that this form factor has already been victorious. Historically, before wristwatches were […]

4 November 2013

Experientia presents “BancoSmart”, the innovative ATM interface designed for UniCredit Bank

The user-centred approach is moving into finance, as banks increasingly connect to their customers’ needs and wants. As part of this trend, global banking and financial services company UniCredit Bank collaborated with user experience consultancy Experientia to create a user-friendly, people-centred ATM – the BancoSmart. Click on image to view slideshow The user-centred approach is moving into finance, […]

4 November 2013

Experientia rivoluziona la user experience degli ATM con “BancoSmart”, l’innovativa interfaccia degli ATM UniCredit

Le banche stanno cercando sempre più di entrare in sintonia con le esigenze ed i desideri dei propri clienti, innovando i propri prodotti e servizi secondo una approccio centrato sull’utente. Per dare concretezza a questo principio, UniCredit ha deciso di collaborare con Experientia con l’obiettivo di rinnovare a fondo la user experience del proprio canale ATM. Click […]

2 May 2013

Designing for the multi-user: missed by Apple, Google and others

The iPad is a multi-user device according to industry reports, writes Frank Spillers. But you wouldn’t know it from picking up even the latest generation iPad, especially if you are a physician or business user handling sensitive data. The design approach of designing for lone users misses out on a fundamental nature of mobile devices: […]

19 February 2013

Teenage usability: designing teen-targeted websites

Recently published Nielsen/Norman Group research shows that teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens’ task success and require simple, relatable sites.

14 December 2012

Are the older generation getting tech-savvy?

BBC News has published a 5 minute video feature on Cambridge University’s Design Centre where they test how elderly people use technology. Must-have modern gadgets are designed by young people with young people in mind – that is the view of Ian Hosking, who works at Cambridge University’s Design Centre. This can mean that elderly […]

16 November 2012

The Design for Usability book

The Design for Usability project, that researched how best to contribute to the development of usable products, published a book that provides the product development community with a comprehensive and coherent overview of the results of the project, in such a way that they can be applied in practice. The book outlines the studies conducted […]

19 October 2012

Slow HCI

The latest issue of Interfaces, the quarterly magazine of the Interaction Specialist Group of the BCS, the British chartered institute for IT, is devoted to Slow HCI, or how to design to promote well-being for individuals, society and nature. Here are the key articles: Invisible stable interfaces Kai A. Olsen, University of Bergen and Molde […]

10 October 2012

Top 10 things still to fix in experience design

Here’s the view of Ray McCune, managing partner at Flow, on some of the peaks we still have to climb if experience design is to become a mainstream business discipline. It’s quite excellent. 1. Targets and incentives within businesses must be aligned with long-term value As long as business managers are incentivised only to deliver […]

9 October 2012

Five new articles on UX Matters

Tips on Prototyping for Usability Testing By Jim Ross, Principal of Design Research at Electronic Ink, Philadelphia, PA, USA Because user research studies peoples’ behavior, the most effective research techniques involve observing participants doing things and talking about what they’re doing. Research that focuses on opinions and discussions of behavior in the abstract isn’t as […]

16 August 2011

Creating human-to-human design

In the ever-changing and expanding world of the web, reaching the end user effectively is paramount in the minds of businesses, writes Stephanie Hamilton on Onextrapixel (OXP), a weblog dedicated to delivering useful, comprehensive and innovative information for designers and web developers. We are entering a new age of Web design and development where this […]

16 July 2011

The difference (and relationship) between usability and user experience

In a blog post, Justin Mifsud discuss the terms usability and user experience, highlighting their differences and more importantly the relationship that exists between them. “Usability is a narrower concept than user experience since it only focuses on goal achievement when using a web site. By contrast, user experience is a “consequence of the presentation, […]

26 May 2011

Usability testing with children: a lesson from Piaget

In this post, Sabina Idler, information designer at Usabilla (The Netherlands), introduces Piaget’s theory of cognitive growth and explains how it can be useful for usability testing with children. “Children are becoming an increasingly important target group on the web. Good usability and high user experience are crucial aspects for a successful website. Early and […]

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