18 May 2008

Danish programme for user-driven innovation

Be the first to share

Danish programme for user-driven innovation
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.

The programme should also result in the development of new products, services, and concepts. Finally, the programme should increase the qualifications of employees to take part in the innovation processes in the participating companies and public institutions.

The programme, which has a yearly budget of DKK 100 million (13.4 million euro or 20.9 million USD) and runs for four years, 2007-2010, is administered by Danish Enterprise and Construction Authority, which is part of the Danish Ministry for Economic and Business Affairs.

The activities are grouped in three areas: strategic, regional, and other important areas.

The strategic effort concerns three broad thematic areas: (1) areas where Denmark has particular business skills (e.g. environment and energy technology, construction, health, design and food); (2) cross-sectoral issues relating to social problems with promising market potential (e.g. healthy and energy saving construction, or fighting obesity); and (3) welfare areas, in particular where the citizen interacts with the public sector (e.g. care for children and elderly citizens and the health sector). Fifteen projects are currently running:

  • Indoor climate and quality of life – more in Danish
  • Service renewal in practice – user-driven service innovation in small artisanal companies – more in Danish
  • Accessible packaging for the elderly and the functionally impaired – more in Danish
  • Innofood – employee and user driven innovation in value chains – more in Danish
  • User-driven mobile community – more in Danish
  • User-driven innovation and communication of textile qualities – more in Danish
  • The future’s interactive convenience store – more in Danish
  • Future waste systems – more in Danish
  • Coherent patient process – more in Danish
  • A good life for the elderly – more in Danish
  • The healthy way – more in Danish
  • Lead user-based entrepreneurship (in collaboration with Lego and MIT) – more in Danish
  • New product development with lead users (in collaboration with Grundfos and MIT) – more in Danish
  • Intelligent utility – more in Danish
  • User-driven innovation and strategic design – more in Danish | English

Desinova is the name of this last project, an historic, systematic, and longitudinal study of strategic design and co-creation innovation in services happening now in Denmark. The project’s outcomes are expected to have global implications for innovation in industry and civil society.

The Desinova project objectives are:

  • to generate ten successful service innovation projects;
  • to make participating service companies and agencies more capable of service innovation;
  • to develop a Service Innovation Model that explains how service company personnel, strategists, marketing people, designers, anthropologists and users successfully co-create;
  • to evolve policy recommendations for business, education and research.

The regional effort ensures that knowledge of and experience with methods for user-driven innovation is disseminated throughout the country. Regional actors in each of the country’s six geographic regions organise a yearly project in their region:

  • Copenhagen Innovation Center (Capital Region) – more in Danish | English
  • Handicaps – a knowledge resource to better aids (Central Jutland Region) – more in Danish
  • Tele home care – chronic patients and the collaborating health services (North Jutland Region) – more in Danish
  • Healthy meals for hospital patients (South Denmark Region) – more in Danish
  • Bornholm’s harbour – the hidden treasures (Bornholm Island) – more in Danish
  • User-driven innovation in value chains (Zealand Region) – more in Danish

The third area of effort covers applications from projects that work with any other important issues, businesses and institutions, notd covered by the strategic or regional effort, such as the 180º Academy and the Copenhagen Institute of Interaction Design.

More info:
Presentation by Dorte Nøhr Andersen, Head of Division, Danish Enterprise and Construction Authority – (pdf)
Presentation by Lars Bo Jeppesen, Director, Danish User-Centered Innovation Lab, Copenhagen Business School – (pdf)

Be the first to share
1 May 2016
Report: User Experience and Usability in Complex Systems
User Experience and Usability in Complex Systems Final Report 1/2015 FIMECC (Finnish Metals and Engineering Competence Cluster) November 2015, 225 pages Five years ago, some of Finland’s metals and engineering industry companies were looking for new ways to tackle …
30 April 2016
The Internet of Things needs design, not just technology
Scott A. Nelson and Paul Metaxatos write that, as B2C companies rush to exploit new IoT applications, pushing technology to potential end users no longer works. Increasingly, the pull of user experience will drive market …
30 April 2016
Security versus UX
Gwendolyn Betts explores how to reconcile one of the biggest challenges in interface design: security versus user experience. Betts writes that it is not uncommon for security measures to be tacked on at the end as …
25 April 2016
How city design is adapting to older populations
As cities experience a demographic shift, the need for age-friendly design is becoming ever more critical. From almshouses to driverless cars, the future of urban housing and mobility may just be shaped for and by …
24 April 2016
[Book] The Politics of Design
The Politics of Design: A (Not so) Global Manual for Visual Communication By Ruben Pater BIS Publishers May 2015 Many designs that appear in today’s society will circulate and encounter audiences of many different cultures and languages. With communication …
21 April 2016
The product design of IoT
As more and more ‘Internet of Things’ products come into the market, most, if not all will come with significant challenges. The key to overcoming any obstacles, writes Joe Johnston, VP Experience Innovation for Universal …
19 April 2016
Co-creating policy and public services in Ireland
Governments, public sector and community organisations are addressing increasingly complex challenges such as the ageing society, climate change, sustainable behaviour change, youth unemployment, impacts of austerity, health, housing and homelessness. They are doing this at a …
14 April 2016
Anthropology is not only undersold, it’s misunderstood
Dr. John Sherry, Director of Business Innovation Research at Intel, says in an long profile on Epicpeople that anthropology is not only undersold, but also misunderstood: People too often talk about ethnography as a tool for …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

12 April 2016
The latest on innovation in Energy Efficient Buildings: annual round-up of EU Commission projects

Every year, the Energy-efficient Buildings (EeB) Public Private Partnership (PPP) publishes the EeB PPP project review – a round-up of energy-efficiency projects that have been co-funded by two European Commission schemes. This year, the print and digital booklet design was done by Experientia, in particular by our talented visual and interaction designer Dohun Jang. Experientia […]

8 March 2016
Behavioral modeling – Shaping cultural change and behavioral evolution

One of the things we do here at Experientia that really sets us apart from other UX agencies is behavioral modeling. Our cognitive and behavioral models go beyond the standard customer journeys and personas (both useful tools, and often preliminary steps to behavioral modeling) to create frameworks that can be used to make people more […]

1 March 2016
Singapore’s main newspaper on Experientia’s design with the elderly

Arti Mulchand reports in the Straits Times, Singapore’s main newspaper, on Experientia’s “Design for Ageing Gracefully” project: Putting faces to end-users early in the design process is changing the way designers and organisations are approaching products aimed at Singapore’s growing elderly demographic. Experientia’s ethnographic study, which was commissioned by DesignSingapore Council in a collaboration with […]

18 January 2016
Experientia website completely reshaped

Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way to celebrate is by building a new website that showcases our growth – with new projects, new people in the staff, and two new locations in Lausanne and […]

1 January 2016
For when things get personal…
13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

See all articles