Design and usability for emerging telephony

During the recent O’Reilly Emerging Telephony Conference (January 24-26, San Francisco), Roberto Tagliabue, digital experience creative director of Nike TechLab , B.J. Fogg, a researcher at Stanford University and author of the book “Persuasive Technology: Using Computers to Change What We Think and Do” and Brian McConnell, founder of Open Communication System (aka RadioHandi), held a workshop on design and usability for emerging telephony, which is described as follows:

“Designing a product for the future is not a simple question of making two-way technology go faster, last longer, weigh less, or do more. It’s about understanding how devices tap into people’s lives, about how, when, and why we use technology in the ways we do. Design is a tool that helps to envisage our desires as consumers, our expectations as users, and our impulses as human beings. These deep emotional enablers are the ones that tell us how to bring together chips, screens, and microprocessors.”

“Designing the next telephone is no different than designing a table and its chairs. Both help two friends enjoy their conversation while having a good coffee (in two different part of the world).”

“Design, usability and emotional enablers”
by Roberto Tagliabue, digital experience creative director, Nike TechLab
Download presentation (pdf, 1.3 mb)

“Multimodal application design – or how to create a telephone user experience that doesn’t suck”
by Brian McConnell, founder, Open Communication System (aka RadioHandi)
Download presentation (ppt, 5.2 mb)