6 June 2017

Developing a mobile chatbot for a Pittsburgh museum

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The people at Studio, the design, development and workflow laboratory at Carnegie Museums of Pittsburgh, are working on the design and the development of a “new kind of mobile museum experience”.

Because they would like the share mistakes and successes with the broader museum community, the Studio team has made the decision to document in real-time all aspects from formative evaluation and user research, through prototyping all the way to deployment.

Benchmarking of existing expertise is a very important element of formative research, so the past few weeks the team has been performing a literature review of current thinking and writing on the topic. They have been aggregating these resources into a best-practice library — a chatbot book club of sorts.

Studio is a collective of cultural technologists working to support a culture of innovation throughout our museums, which include Carnegie Museum of Art, Carnegie Museum of Natural History, The Andy Warhol Museum and the Carnegie Science Center.

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17 October 2017
Richard Thaler’s Nobel Prize is a win for good design
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We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

17 October 2017
Richard Thaler’s Nobel Prize is a win for good design

by Erin O’Loughlin Richard Thaler’s 2017 Nobel Economics Prize on Monday was met with more buzz around the offices of our design agency than is usual for economics news. What people outside of the industry probably don’t realize is that service designers don’t think of Richard Thaler as an economist — instead, we consider him one of […]

3 October 2017
Don’t miss Experientia at Torino Design of the City

Torino Design of the City is nearly here! Experientia will of course be part of this exciting week (10-16 October) of events, meetings, workshops, exhibitions and guided tours about design, and we warmly invite you to join us. The event is organised by the City of Turin and will take place in strategic city locations […]

1 October 2017
Half-day event on service design innovation in Turin

(This page will be regularly updated to reflect minor programme changes) To Innovate through Service Design – Conference for Torino Design of the City From 10 to 16 October, the City of Turin will host Torino Design of the City. This week of events, meetings, workshops, exhibitions and guided tours about design will take place in […]

4 August 2017
The human side of autonomous cars — with Nissan Research’s Melissa Cefkin

Reposted from Medium Beyond the engineering challenge of creating cars that drive themselves lies the social challenge. Before autonomous cars are ready to navigate our roads, they must be able to navigate the vastly more complicated nuances of human behaviors and interactions — from that friendly nod that says “You first” at a four-way stop, to the […]

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