25 June 2010

Essays on service design in higher education

Be the first to share

coten
COTEN, the collaborative online research project exploring service design for higher education in 2010, features some interesting lecture essays:

Small change and re-thinking education (audio)
by Nabeel Hamdi
17 May 2010

Our first Special Guest is Nabeel Hamdi who, in this interview with Andy Polaine, talks about both his approach to development work, which advocates a bottom-up “small change” approach, as well as giving us his insightful views on education, especially the role of designers as catalysts rather than experts. Keywords: change, development, education.
> discussion

Service design education (video)
by Lauren Currie and Sarah Drummond, Snook
21 May 2010

Lauren Currie and Sarah Drummond from Snook give their view on the issues surrounding teaching service design as well as their thoughts on the structure of higher education in this video podcast. Keywords: service design, education, teaching, learning
> discussion

Building a culture of trust (video)
by Arne van Oosterom,
24 May 2010

Arne van Oosterom, owner and Strategic Design Director at DesignThinkers brings us an insightful and entertaining view on Building a Culture of Trust. Arne will be joining us in the Main Studio to discuss his talk and the issues it raises. Keywords: Trust, Culture, Service Design, Design Thinking, Business, Touchpoints
> discussion

Bonfire of the literacies
by John Thackara
7 June 2010

John Thackara on education, service design and the limits of online.
> discussion

Time, co-creation and improvisation
by Liz Danzico, chair and co-founder of the MFA in Interaction Design Program at the School of Visual Arts
9 June 2010

For me at least, the collaboration question is not an easy one. It’s not a matter of talking about how, but of “how good,” and increasingly, “when.” This last consideration, the consideration of time is key. As service designers, collaboration and co-creation — with one another and with our audiences — is increasingly happening in the moment. And that’s both something we can plan for and nothing we can expect. The way we work together must be, to a certain degree, unscripted. There are hundreds of opportunities for us to co-create in one way or another may bring a creative spirit to the work we do. But do we? Can we in a way that’s relevant and meaningful?
> discussion

Tools to encourage behaviour change
by Mary Rose Cook and Zoë Stanton, founders Uscreates
21 June 2010

Uscreates is an agency which empowers the public to help change negative behaviours in their communities. We apply a range of knowledge and approaches drawn from service design, social marketing and behavioural economics to help the public devise strategies and interventions to encourage behaviour change. We are going to use our week hosting the COTEN project to focus on behaviour change and some of the ways in which we use service design processes and methodologies to add value to behaviour change work, and vice versa.
> discussion

Experience, experience, experience: lets get specific
by Ben Reason, co-founder live|work
21 June 2010

Service Design cannot escape talking about experience and experiences. The current and future experiences of people – service customers, clients, users, patients, consumers, etc. – are the context that service design works in.
> discussion

Be the first to share
25 June 2018
15 principles of good service design
Lou Downe, Director of Design and Service Standards for the UK Government based at GDS, is concerned that we don’t have discernible professional standards for service design. Instead of talking "about what we’re trying to …
9 June 2018
[Book] Radical Help – by Hilary Cottam
Radical Help - How we can remake the relationships between us and revolutionise the welfare state By Hilary Cottam Virago Publishing June 2018, 320 pages > Book talk at the RSA How should we live: how should we care for …
11 May 2018
[Book] Massive Codesign
Massive Codesign. A Proposal for a Collaborative Design Framework By Anna Meroni, Daniela Selloni and Martina Rossi Released with the Creative Commons License Attribution-NoDerivatives 3.0 Italia (CC BY-ND 3.0 IT) in the peer reviewed Design International series …
27 April 2018
Impact through Design – Event in Turin, Italy
(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull'impatto …
21 April 2018
[Book] An Introduction to Service Design
An Introduction to Service Design: Designing the Invisible By Lara Penin Bloomsbury Visual Arts, May 2018 344 pages A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and …
31 January 2018
Three-part series on the intersection of ethnography and design
The Society for Cultural Anthropology (SCA) published some months ago a three-part podcast series on the intersection of ethnography and design. The series, produced by Tariq Rahman and Katherine Sacco, was based on the conference “Ethnography …
30 January 2018
Designing better elderly healthcare with with Singapore’s public services
Many public services, from welfare to healthcare, are mainly intended for the elderly. One of the challenges of designing digital services is to create simple and effective public services for older users. Designers Italia, the …
30 January 2018
[Book] This Is Service Design Doing
This Is Service Design Doing: Applying Service Design Thinking in the Real World by Marc Stickdorn,‎ Markus Edgar Hormess,‎ Adam Lawrence,‎ and Jakob Schneider O'Reilly Media; 1 edition January 12, 2018, 568 pages > Video presentation How can you …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

See all articles