Three posts by Simon Roberts (?) explore the rise, fall and possible futures of ethnography in commercial settings.
Ethnography, magpies and shiny things
The first piece explores how ethnography fell victim of the enduring quest for fashion and the need to differentiate in market research. The market research industry commoditized ethnography and failed to capitalise on its potential. As a result, ethnography has become at best weakened, at worst sidelined in favour of newer, vogue ideas and approaches. It’s not just a lament – but a call for reinvigoration.
Ethnography in a parallel world
The second piece explores contexts in which ethnography has been used to greater potential – and chart the threats it now faces. It is a story of the rise and rise ethnography in contexts outside of market research where its application was more sophisticated and delivered more.
The third will attempt a resolution of the first two posts – charting a course for the future as a vital tool for businesses (and others) in their on-going attempts to understand and engage with a complex world.
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Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way to celebrate is by building a new website that showcases our growth – with new projects, new people in the staff, and two new locations in Lausanne and […]
Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015
As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]
A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]
Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]