8 January 2010

Experientia article on emerging markets research in Interfaces Magazine

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Interfaces
The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), contains a lengthy article on an emerging market research project Experientia conducted for Vodafone Global. Many, many thanks to Anxo Cereijo-Roibas of Vodafone, and Erin O’Loughlin and Laura Polazzi of Experientia.

Engaging developing markets
Anxo Cereijo-Roibás, Mark Vanderbeeken, Neil Clavin & Jan-Christoph Zoels
Developing markets are one of the fastest growing areas of mobile phone use in the world. Pictures abound online of the intrigu- ing juxtaposition between traditional social practices and latest communications tech- nology – a hennaed Indian hand holding a mobile phone, an Egyptian man engaged in a lively cellular conversation standing near his camel. But in reality, these iconic scenes that say so much about the ubiquity of useful technology provide little information about the people behind the handset – who are they? What does having a phone mean for them? How does it change their daily life and how could we make it even more useful for them?

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