UX matters posted yesterday four new articles:
The world of services user experience
By Baruch Sachs
In a services organization, you are not only the UX expert, you are also expected to be a thought leader in areas that go far beyond UX. How will your user experience interact with other initiatives within an enterprise? Will the success of your project give you the ability to shine and offer you greater opportunity with your client? Is the organization for which you’re working mature enough to handle a robust UX program?
Cargo-cult user experience? There’s an app for that
By Peter Hornsby
In user experience, as in other fields, accepting received wisdom may seem to be the safe path. If a client is saying they want everything above the fold or a maximum of three clicks away, pushing back in a way that the client can understand can be hard. It’s harder still to push back if the received wisdom happens to be accepted by your peers in user experience. However, by spending the time to reflect on when and why something works and what its limitations are, you’ll become a better UX designer—without succumbing to the delusions of the cargo cult.
More lessons in the art of empathetic design and spontaneity from Degas
By Traci Lepore
Degas may have said that he knew nothing of inspiration or spontaneity, but in reality, he knew their meaning better than most artists. More important, he understood the work that is necessary to make either happen. So, I continue to be fascinated by Degas, his process, and the beauty of his work. Therefore, I am choosing to get a little off topic to explore some important lessons from Degas and what I like to call his performance art.
Gaining control over chaos: designing the emergency service experience
by Laura Keller
When service design is done well, the outcome may be a memorable vacation or a perfect latte. On the other hand, unsuccessful service design leads to unhappy customers, disgruntled employees, and often a floundering business. However, such outcomes pale in comparison to what’s at stake when designing emergency services. When emergency services are successful, their outcome is much simpler: people are safe and secure.
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Following the 2016 Smart Innovation Award at “FIMBACTE Trophées du Cadre de vie”, the CITYOPT project has once again been recognized, this time in the prestigious French design competition: “Observeur du Design 2017”, in the Service Design category. In June 2016, CITYOPT won the first stage of the Observeur du Design. Now the project has […]
Last month Putting People First announced the upcoming conference on design & sustainable innovation for smart cities in Nice France. Meanwhile we are pleased to announce the full event agenda (see below). This event will feature professionals from leading research institutes and industry gathering to present key initiatives which combine Energy Efficiency and Service Design […]
Invitation to the International Conference on Design & Sustainable Innovation for SmartCities Nice (France) 8 December 2016 On the 8th December 2016, the CITYOPT project will host an international conference on Design and sustainable innovation for SmartCities, at the Centre Universitaire Méditerranéen, France. An open invitation to attend is offered to people and organisations who […]
The 100&Change is an international competition and a landmark opportunity for thinkers and designers to tackle critical challenges affecting the world. Michele Visciòla will be one of the panel of expert judges who will select which project is worthy of the $100 million grant. 100&Change is the MacArthur Foundation competition – launched this year for […]
The September issue of the Harvard Business Review (HBR) contains a lengthy essay, entitled Building an Insights Engine, on how Unilever has created the organizational capabilities to “transform data into insights about consumers’ motivations and to turn those insights into strategy.” The article was written by Frank van den Driest and Keith Weed of a […]
This week Experientia joins our colleagues and peers in Minneapolis at EPIC 2016, the premier international gathering on ethnography and design in industry. The theme for the conference this year is Pathmaking, emphasizing the power of ethnography to create transformative innovation, growth and strategic success for companies, industries and communities. On the second day of […]