4 November 2010

Four year ethnographic study of Global Voices

Be the first to share

Lokman Tsui
How would a newsroom look if we could build it from scratch, current technologies in hand?

A 4 year ethnograhic study of Global Voices brought Lokman Tsui, an Assistant Professor in Media and Communication at the City University of Hong Kong to the concept of the transformative newsroom. The research results are published in his doctoral dissertation “A Journalism of Hospitality“.

“My project answers this question through a comparative study of legacy mainstream professional newsrooms that have migrated online, what I call “adaptive newsrooms”, and two “transformative” newsrooms, Indymedia and Global Voices. In particular, it takes up the challenge of rethinking journalism in the face of new technologies, by analyzing the cultures, practices and people of a new kind of news production environment: Global Voices, an international project that collects and translates blogs and citizen media from around the world in order to “aggregate, curate, and amplify the global conversation online – to shine light on places and people other media often ignore.”

An ethnographic study of Global Voices spanning four years reveals that the internet enables a radical shift in several key facets of news production: its political economy, its sociology and its culture. The Global Voices newsroom, for example, demonstrates how the internet allows for different kinds of newsroom routines that are designed to bring attention to underrepresented voices, whereas it was previously thought routines determined the news to be biased towards institutional and authoritative voices. I argue that these changes in news production challenge us to judge journalistic excellence not only in terms of objectivity or intersubjectivity, but increasingly also in terms of hospitality. Roger Silverstone defined hospitality as the “ethical obligation to listen.” Understanding journalism through the lens of hospitality, the internet presents a unique opportunity as well as poses a radical challenge: in a world where everybody can speak, who will listen? I suggest that in a globally networked world, there continues to be a need for journalism to occupy an important position, but that it will require a process of rethinking and renewal, one where journalism transforms itself to an institution for democracy where listening, conversation and hospitality are central values.”

Download dissertation

(via Dina Mehta)

Be the first to share
2 February 2016
The secret UX issues that will make (or break) self-driving cars
In an unassuming research lab, Volkswagen is solving problems that Tesla and Google haven't come close to cracking. Cliff Kuang reports for Fast Company. In his article he features the work of Brian Lathrop, who runs …
30 January 2016
Is design thinking the next big thing for U.S. power?
The U.S. Army is already using design thinking to inform its battle doctrine, and now voices go up to apply it to US foreign policy as well. Design Thinking Comes to the U.S. Army by Roger Martin The …
30 January 2016
Design thinking for museums
The Design Thinking for Museums site is the outcome of a 2012 partnership between the San Francisco Museum of Modern Art (SFMOMA) and Stanford’s Hasso Plattner Institute of Design (d.school). It is conceived as a …
30 January 2016
[Book] Asian Perspectives on Digital Culture
Asian Perspectives on Digital Culture: Emerging Phenomena, Enduring Concepts Edited by Sun Sun Lim, Cheryll Soriano Routledge, 2016 214 pages Abstract In Asia, amidst its varied levels of economic development and diverse cultural traditions and political regimes, the Internet and …
29 January 2016
[Report] Consumers more frustrated by smart home apps than devices
New report by Argus Insights suggests disappointing apps break user experience, may cause decline in consumer delight over time. The Smart Home ecosystem comprises both hardware devices and software apps and together they are supposed to …
29 January 2016
Replacing Personas with Characters
Because personas focus on creating a story made up of a customer’s attributes, instead of a story that explains a purchase, personas leave the brain in a unsatisfied state, argues Alan Klement. To fix this, …
27 January 2016
Human-machine interactions and the coming age of autonomy
Melissa Cefkin is a Principal Scientist & Design Anthropologist at Nissan Research in Silicon Valley where she explores the potential of having autonomous vehicles as interactive agents in the world. In an article that was published …
27 January 2016
Remaking Ford into a user experience-driven company
Ford CEO Mark Fields recently declared that Ford would be remade as a user-experience driven company: "We have obviously a lot experience in the car business, over 113 years, and our differentiation is going to be …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

18 January 2016
Experientia website completely reshaped

Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way to celebrate is by building a new website that showcases our growth – with new projects, new people in the staff, and two new locations in Lausanne and […]

1 January 2016
For when things get personal…
13 October 2015
Experientia report: Design for ageing gracefully

Design for Ageing Gracefully Rethinking Health and Wellness for the Elderly: Public Services Asian Insights & Design Innovation, DesignSingapore Council October 2015

29 September 2015
[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and their experiences of healthcare. Experientia collaborated with DesignSingapore Council on understanding how the elderly interact with public services and how we can look towards improving their lives with design. […]

2 July 2015
Getting citizens involved in protecting fragile energy environments

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies. One of France’s most fragile regions The Provence-Alpes-Côte […]

5 May 2015
Experientia designer Dohun YuLuck Jang 유록 in Design 4 Disaster

Design 4 Disaster features an engaging illustrated safety manual for ship passengers, a personal project by Experientia designer Dohun YuLuck Jang 유록. After the Korean ferry accident last year, Yuluck (who is Korean) wanted to find a way to make safety manuals more interesting to read. He spent one year designing an interactive safety guide […]

See all articles