24 November 2010

Governments benefit from embracing new technologies to engage with citizens

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Kelly Dempski
Governments around the world must continue to embrace social media and other new technologies because besides empowering citizens new technologies bring in a “myriad of benefits” for the public sector as well, argues Kelly Dempski of Accenture Technology Labs on eGov Monitor.

For the government, he claims, this new paradigm offers a myriad benefits. For example:
– Reduced cost per engagement
– More opportunities for people to help each other
– More directed mouthpiece to the citizens
– More direct connection with the community and their interests
– More knowledge about who they’re talking to
– Multimedia sharing
– Opportunity for citizens to develop mashups and other applications to support the government’s efforts

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