29 June 2006

How customers can help develop concepts via comics

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Wehner on comics
Martin Hardee, director of web experience at Sun, writes in his blog about how Mark Wehner, design researcher at Yahoo! presented best practices for using comic book panels in the design process at the Usability Professionals Association annual meeting earlier this month.

“Yahoo! has begun to use comic-based storyboards in the user centered design process for selected products. As the centerpiece of a participatory design process with customers, Yahoo! uses storyboards in a comic book form, and walks users through the comic panels to research concepts and reveal user needs.”

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See also:
Creating Conceptual Comics: Storytelling and Techniques (Workshop at IA Summit 2006)
Communicating Concepts through Concepts (pdf, 5.09 mb, 80 pages), IA Summit presentation by Kevin Chang and Jane Jao, UI designers at Yahoo!

(via Usability in the News

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