5 April 2018

Human-centred design in the industrial context

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Four papers from the last couple of years:

The Benefits of Human-centred Design in Industrial Practices: Re-design of Workstations in Pipe Industry
By Margherita Peruzzini, Stefano Carassai and Marcello Pellicciari
Procedia Manufacturing – Volume 11, 2017, Pages 1247-1254
Sustainable Manufacturing (SM) traditionally focused on optimization of environmental and economic aspects, by neglecting the human performance. However, the industrial plant’s costs, productivity and process quality highly depend on the individual human performance (e.g., comfort perceived, physical and mental workload, simplicity of actions, personal satisfaction) and how much hazardous positions and uncomfortable tasks finally cost to the company. The present paper defines a human-centred virtual simulation environment to optimize physical ergonomics in workstation design and demonstrates its benefits on an industrial case study in pipe industry. The proposed environment aims at overcoming traditional approaches, where analysis are carried out at the shop-floor when the plant is already created, by providing a virtual environment to easily test and verify different design solutions to optimize physical, cognitive and organizational ergonomics.

Guidelines for Designing Human-Friendly User Interfaces for Factory Floor Manufacturing Operators
by Eeva Järvenpää and Minna Lanz
IFIP International Conference on Advances in Production Management Systems (APMS), Sep 2015, Tokyo, Japan.
IFIP Advances in Information and Communication Technology, AICT-460 (Part II), pp.531-538, 2015
Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth. <10.1007/978-3-319-
22759-7_61>.
Agility and fast reaction to changes is required in today’s turbulent manufacturing environment. Unfortunately, the commonly used user interfaces (UIs) on the factory floor don’t support such rapid reaction. Even though the human involvement improves agility and reactivity of production systems, it is also a source of uncertainty, especially when it comes to information inputting. Therefore, specific attention should be placed on human-friendly UI design, in order to improve the reliability of collected data and productivity of operations, as well as to make the workplaces more attractive for the future operators. This paper gives generic guidelines for human-friendly UI design and represents a case study in the context of manufacturing IT-system design.

Applying human-centered design methods in industry – a field report
by Sebastian Büttner and Carsten Röcker
Paper presented at the International Conference on Knowledge Technologies and Data-Driven Business, i-KNOW 2016, October 18-19, 2016, Graz, Austria
Human-centered design methods are nowadays widely used in the design of consumer products. These methods aim at designing products with a high usability and a positive user experience (UX). However, in the domain of the design of industrial machines, design is often driven by functional requirements mostly neglecting the usability and user experience of products. Together with a medium-sized manufacturer of industrial laundry machines we applied the human-centered design process in an industrial context. In this field report, we describe the human-centered design methods applied in the project, the adaptations we had to make in the process and the challenges and opportunities for applying human-centered design in an industrial environment in general.

Industry 4.0, Innovation and Design. A new approach for ergonomic analysis in manufacturing system
By Elena Laudante, 2017
The Design Journal, 20:sup1, S2724-S2734
The contribution proposes the individuation of innovative methods for the design of systems-products in production through the use of virtual reality, from the interaction between the discipline of design and the technology in the manufacturing systems in constant evolution. Industry 4.0 represents the transformation through digital information systems that generate a productive and socio-economic change and the level necessary to address the major contemporary competitive challenges.The new production paradigm a new level of human-machine interaction. The role of the person changes and takes on greater importance in the digitized factory through the contribution of Ergonomics, highlighting the centrality of design by the virtual ergonomics that allows the preliminary verification of the issues related to the postures of the operator of production during the working activities increasing the well-being. Virtual technologies and discipline of design anticipate new design experiences and multiple scenarios for the configuration of new products and services.

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12 October 2018
[Book] Changing Things: The Future of Objects in a Digital World
Changing Things: The Future of Objects in a Digital World by Johan Redström and Heather Wiltse Bloomsbury Publishing September 2018, 192 pages In their new book, "Changing Things: The Future of Objects in a Digital World", assistant professor Heather …
10 October 2018
We need to save (willful) ignorance from AI
Recently the psychologist Ralph Hertwig and legal scholar Christoph Engel have published an extensive taxonomy of motives for deliberate ignorance. They identified two sets of motives, in particular, that have a particular relevance to the …
10 October 2018
Sidewalk Toronto has only one beneficiary, and it is not Toronto
Jim Balsillie, former chairman and co-CEO of Research In Motion, doesn't mince his words in discussing the new Google-affiliated waterfront development Sidewalk Toronto: What happens with Toronto’s waterfront infrastructure will have profound and permanent impacts on …
10 October 2018
How SAP’s SuccessFactors used anthropology to understand its customers
As part of a new approach to user interfaces, Amy Wilson, Head of Product at SAP SuccessFactors, pulled designers together with behavioral scientists with backgrounds in cultural anthropology. The goal was to help the designers …
8 October 2018
Designing for positive impact and human flourishing
A few days ago Experientia attended the Service Design Days in Barcelona. One of the surprise presentations was by Anna Pohlmeyer, who co-directs the Delft Institute for Positive Design. Although the title seemed a bit airy …
8 October 2018
IKEA’s fifth Life at Home report
Last week IKEA launched its fifth Life at Home global research report. Every year, the company sets out to understand more about what makes a better life at home by connecting with thousands of people …
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit
Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize …
29 September 2018
[Book] Artificial unintelligence
Artificial Unintelligence: How Computers Misunderstand the World by Meredith Broussard MIT Press, 248 pages April 17, 2018 A guide to understanding the inner workings and outer limits of technology and why we should never assume that computers always get …

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4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
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