“These continue to be very competitive times for mobile service providers with the market near saturation point in many regions,” said Martin Gutberlet, research vice-president at Gartner. “To compete efficiently in this challenging landscape, mobile service providers need to find new ways to improve customer loyalty and retention and this must include corporate contracts. Our research shows that many service providers are not currently doing enough to retain corporate clients in the long-term.”
Many mobile service providers would argue that they already have a dedicated corporate sales force that focuses on business requirements, but Gartner has found that for the most part, providers are not fulfilling these needs. Instead, the focus is on selling SIM cards with complex, non-transparent pricing schemes and giving discounts related to total spending, rather than delivering individual, tailored services.