As part of ServiceD, a three-year service design project, which researched future educational needs and piloted service design education, Lahti University of Applied Sciences from Finland and The Estonian Institute for Futures Studies from Tallinn University have published two remarkable service design publications:
Service Design: On the Evolution of Design Expertise (pdf) is a 196-page book that describes the developments and changes in Estonian and Finnish design competences since the 1960s and analyses how service design has emerged as a field of its own. The book also discusses how design has taken a turn towards the immaterial and provides insights to design education; how should education be developed amidst changing needs and environments.
Service design magazine (pdf, 84 pages) highlights fresh, global phenomena related to the outcomes of service design, city planning, drama and interaction studies, and futures research.
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Patient-centricity is one of the defining issues facing clinical trials in the pharma industry. The past few years have seen a growing awareness by pharmaceutical companies of the importance of patient-centricity – but they have also illustrated that not everyone is clear on just what patient-centricity is, or how to achieve it. After using UX […]
Every year, the Energy-efficient Buildings (EeB) Public Private Partnership (PPP) publishes the EeB PPP project review – a round-up of energy-efficiency projects that have been co-funded by two European Commission schemes. This year, the print and digital booklet design was done by Experientia, in particular by our talented visual and interaction designer Dohun Jang. Experientia […]
One of the things we do here at Experientia that really sets us apart from other UX agencies is behavioral modeling. Our cognitive and behavioral models go beyond the standard customer journeys and personas (both useful tools, and often preliminary steps to behavioral modeling) to create frameworks that can be used to make people more […]
Arti Mulchand reports in the Straits Times, Singapore’s main newspaper, on Experientia’s “Design for Ageing Gracefully” project: Putting faces to end-users early in the design process is changing the way designers and organisations are approaching products aimed at Singapore’s growing elderly demographic. Experientia’s ethnographic study, which was commissioned by DesignSingapore Council in a collaboration with […]
Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way to celebrate is by building a new website that showcases our growth – with new projects, new people in the staff, and two new locations in Lausanne and […]