19 December 2017

Service design video interviews

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Marc Fonteijn, co-founder of the Dutch service design studio 31Volts, has been creating quite an impressive roster of video interviews with some of the leading service design players on his Youtube Service Design Show. The goal of the show is to inspire and connect the global Service Design community by providing material for a richer and deeper discussion. We selected a few of the recent interviews.

How to increase the influence of service design
Gilles Rougon, Collective Innovation Catalyst at EDF and Executive Board Treasurer of the World Design Organization (WDO)
16 November 2017
You think Service Design is the new kid in town? Well, Gilles Rougon has been involved in this field since 2000! In this episode he shares how the field has evolved and where it’s heading. We also talk about what’s needed for Service Design to reach its full potential.

Design is a political act
Anne Stenros, Chief Design Officer, City of Helsinki
19 October 2017
Anne Stenros is the Chief Design Officer for the city of Helsinki in Finland. In this episode she talks about her role, the future of cities and why design is by definition always an political act.

What it means for service design to grow up
Louise Downe, Director of Design and Service Standards, Government Digital Service, UK
21 September 2017
New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level. And why we need to reconsider the role of service designers in general.

Design is very simple
Hartmut Esslinger, founder of frog design
7 September 2017
Hartmut Esslinger has been a designer since the age of 5. Today he is still concerned with how we can design better instead of more products. Design for reuse, modularity and sustainability. And we also talk about how education needs to change radically.

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25 June 2018
15 principles of good service design
Lou Downe, Director of Design and Service Standards for the UK Government based at GDS, is concerned that we don’t have discernible professional standards for service design. Instead of talking "about what we’re trying to …
9 June 2018
[Book] Radical Help – by Hilary Cottam
Radical Help - How we can remake the relationships between us and revolutionise the welfare state By Hilary Cottam Virago Publishing June 2018, 320 pages > Book talk at the RSA How should we live: how should we care for …
11 May 2018
[Book] Massive Codesign
Massive Codesign. A Proposal for a Collaborative Design Framework By Anna Meroni, Daniela Selloni and Martina Rossi Released with the Creative Commons License Attribution-NoDerivatives 3.0 Italia (CC BY-ND 3.0 IT) in the peer reviewed Design International series …
27 April 2018
Impact through Design – Event in Turin, Italy
(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull'impatto …
21 April 2018
[Book] An Introduction to Service Design
An Introduction to Service Design: Designing the Invisible By Lara Penin Bloomsbury Visual Arts, May 2018 344 pages A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and …
30 January 2018
Designing better elderly healthcare with with Singapore’s public services
Many public services, from welfare to healthcare, are mainly intended for the elderly. One of the challenges of designing digital services is to create simple and effective public services for older users. Designers Italia, the …
30 January 2018
[Book] This Is Service Design Doing
This Is Service Design Doing: Applying Service Design Thinking in the Real World by Marc Stickdorn,‎ Markus Edgar Hormess,‎ Adam Lawrence,‎ and Jakob Schneider O'Reilly Media; 1 edition January 12, 2018, 568 pages > Video presentation How can you …
18 January 2018
The business of service: why think tanks need service design
Traditionally the notion of ‘business’ is perceived incongruent with the values of think tanks, writes Melanie Rayment. Those in academia, the third sector, and government policy makers often distinguish themselves in their pursuit of knowledge …

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