27 October 2006

Third generation Living Labs: the quest for user-centred mobile services

Be the first to share

Living Labs
Faced with a context of a vast and still growing supply of relatively cheap and effective information and communications technology (ICT) and stimulated demand for new solutions to achieve mobility, even seamless mobility, Prof Jan Annerstedt and Sascha Haselmayer raise the issue of understanding user needs and of feeding that understanding into applications:

  • “How to foster – at the very early stages of the product cycle – user-oriented or user-centred mobile applications for business firms and for public agencies, for professionals as well as for ordinary citizens?”
  • “How to face the quest for novelty among ICT applications with regard to actual user needs, when many current applications in a world of increased mobility have emerged unexpectedly from the twists and turns of invention as digital technology was combined with other technology, often driven by advanced user-demands for new mobile applications?”

Annerstedt (a professor at the Department of International Economics and Management, Copenhagen Business School, Denmark, where he holds the UNESCO Chair in Communication) and Haselmayer (co-founder of Interlace-Invent, a research-based consultancy firm in Copenhagen with operations across Europe, and an expert in Knowledge and Innovation intensive Urbanism) wrote a paper addressing these questions, based on their analytical insights and practical experiences while engaged in companies and city regions that appear to be more prominent than others in developing specialized software and other technology in support of mobility.

They focus specifically on the so-called “Living Labs”, which they see as “one of the most vitalizing modes of fostering user-led or user-centric innovations”.

“A Living Lab is an open innovation space, which recognizes the design and development roles of users or user communities even in the early phases of an innovation process. A Living Lab contains a set of facilitating instruments to sustain effective interactions between the producers and users.”

The authors are most interested in the third generation of Living Labs that cover an entire city area which operates as “a full-scale urban laboratory and proving ground for prototyping and testing new technology application and new methods of generating and fostering innovation processes in real time”, in other words as von Hippel-inspired local, user-driven innovation environments.

Currently, Living Labs initiatives have been taken by groups of stakeholders in cities like Almere (the Netherlands), Barcelona (Spain), Copenhagen (Denmark), Lund-Malmö (Sweden), Helsinki (Finland), London (United Kingdom), Mataro (Spain), San Cugat (Spain), Sophia-Antipolis (France), Stockholm (Sweden), Tallinn (Estonia), Torino (Italy), Bergslagen/Grythyttan (Sweden), and Kalmar/Västervik (Sweden).

The paper was presented at eChallenges 2006, Barcelona on 26 October 2006 and can now be downloaded from the Living Labs blog.

Read full paper

Be the first to share
10 September 2017
[Book] Everyday Schooling in the Digital Age
Everyday Schooling in the Digital Age: High School, High Tech? By Neil Selwyn, Selena Nemorin, Scott Bulfin, Nicola F. Johnson Routledge 2018 – 224 pages [Amazon link] Today’s high schools are increasingly based around the use of digital technologies. Students …
29 August 2017
Self-driving cars need human intuition
"If self-driving cars are going to achieve their promise as a revolution in urban transportation—delivering reduced emissions, better mobility, and safer streets—they will have to exist on a level playing field with the humans who …
25 August 2017
Design Thinking is bullshit
Here is Pentagram partner and designer Natasha Jen's definition of design thinking: Design thinking packages a designer's way of working for a non-designer audience by codifying their processes into a prescriptive, step-by-step approach to creative problem …
25 August 2017
Design Thinking needs to think bigger
We live in a massively complex, intricately interconnected global system. And it’s increasingly impossible to be designers (or human beings) without taking into account how we affect and are, in turn, affected by all the …
25 August 2017
Should we delight the customer?
Growing the service design industry requires more than simply educating the next generation of service designers. Business students can also benefit from learning how service design can be used to innovate and address complex market …
9 August 2017
ServDes 2018, the Conference on Service Design and Service Innovation
ServDes, the Conference on Service Design and Service Innovation, is the premier international research conference exploring service design and service innovation. The Call for Papers is now open. Submitted contributions are subject to double-blind peer …
4 August 2017
The human side of autonomous cars — with Nissan Research’s Melissa Cefkin
Reposted from Medium Beyond the engineering challenge of creating cars that drive themselves lies the social challenge. Before autonomous cars are ready to navigate our roads, they must be able to navigate the vastly more complicated …
29 July 2017
“Where the social sciences and business come together” – Alexandra Mack on ethnography
In this episode of the Change Management Review Podcast, Theresa Moulton interviews Alexandra Mack. Alexandra is a senior fellow at Pitney Bowes, the e-commerce services provider, and a Board Member of Ethnographic Praxis in Industry …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

4 August 2017
The human side of autonomous cars — with Nissan Research’s Melissa Cefkin

Reposted from Medium Beyond the engineering challenge of creating cars that drive themselves lies the social challenge. Before autonomous cars are ready to navigate our roads, they must be able to navigate the vastly more complicated nuances of human behaviors and interactions — from that friendly nod that says “You first” at a four-way stop, to the […]

31 May 2017
 Intervista a Todd Harple di Intel sul tech-fashion

Ripostato da Medium – English version Il mondo del fashion sta diventando sempre di più digitale — e non si tratta solo di dispositivi da indossare, ma anche e soprattutto di abbigliamento, realizzato con tessuti in cui sono effettivamente integrati dei sensori in grado di misurare e monitorare il corpo di chi li veste. Dato che la […]

8 May 2017
Why service design is the new black — Intel’s Todd Harple on fashion tech

Reposted from Medium – Versione italiana The world of fashion is becoming increasingly digital — and not just wearable devices, but with clothing made from fabrics that actually integrate sensors and technology that can monitor and measure the wearer. As fashion starts to go beyond outward appearance, fashion designers need to broaden their skillsets, to make sure […]

31 March 2017
Experientia guide to Milan Design Week 2017

It’s that time of year again – Milan’s don’t-miss event for the design community is here. If you’re looking to get inspired at Milan Design Week, then check out our top picks for the latest edition, from Experientia’s designers, strategists and partners. Milan might be best known for its busy streets, traditional cafés and world […]

12 January 2017
Experientia’s CITYOPT project awarded prestigious French award for its sustainable development design

Following the 2016 Smart Innovation Award at “FIMBACTE Trophées du Cadre de vie”, the CITYOPT project has once again been recognized, this time in the prestigious French design competition: “Observeur du Design 2017”, in the Service Design category. In June 2016, CITYOPT won the first stage of the Observeur du Design. Now the project has […]

1 December 2016
More on upcoming conference on design & sustainable innovation for smart cities

Last month Putting People First announced the upcoming conference on design & sustainable innovation for smart cities in Nice France. Meanwhile we are pleased to announce the full event agenda (see below). This event will feature professionals from leading research institutes and industry gathering to present key initiatives which combine Energy Efficiency and Service Design […]

See all articles