Videos online of the Service Design Global Conference
Nearly all videos of the recent Service Design Global Conference in Cardiff, Wales (19-20 November 2013) are now online:
DAY 1
Making Data Useful
- The Service Design Imperative [30:37]
Nick Leon – Royal College of Art
Bio and synopsis - The Danger of Big Data [21:45]
Kerry Bodine – Forrester Research
Bio and synopsis - Service Design at Scale [No Video]
Ben Terrett & Rohan Gye – Government Digital Service/DVLA
Bio and synopsis - Customer Centric Transformation [No Video]
Rob Ballantine – Infosys
Bio and synopsis
Complex Service Systems
- Go Deep or Go Home [19:51]
Joel Bailey – Capita
Bio and synopsis - From Big Data to Big Business [21:09]
Maria José Jorda Garcia – BBVA
Bio and synopsis - Transformation Alchemy: 5 Essential Ingredients For Transformational Service Design [17:41]
Erik Roscam Abbing – Zilver Innovation
Bio and synopsis
Co-Design & Co-Creation
- From Shifting tin to Taming Transaction [21:05]
Andy Jones – Xerox
Bio and synopsis - Design In Real Time [22:19]
Lydia Howland – IDEO
Bio and synopsis - Transformation by Design: The Three Ideas Driving Organisational Change [21:21]
James Samperi – Engine
Bio and synopsis
Micro Services
- The New Seriousness of Design [20:06]
Lee Sankey – Barclays
Bio and synopsis - Powering Up Out Performance – Taking the Clouds Out of Blue Sky Thinking [20:48]
Nicola Piercy: ON Energy UK
Bio and synopsis - Business Impact [24:48]
Melvin Brand Flu – Livework
Bio and synopsis - Magic Mirrors to Wisdom Banks – Designing Digital Experiences for the Internet of Everything Age [38:31]
Clive Grinyer: Cisco Consultancy Services
Bio and synopsis
DAY 2
Morning presentations
- How Customer-Centred Design Helps O2 Create Better Products & Services [30:37]
Markus Hohl – O2
Bio and synopsis - Manifest Change: How to Help Your Fellow Man Stay Healthy [20:10]
Kristina Carlander – Doberman
Bio and synopsis - The journey of changing a culture [22:28]
Kathryn Richards & Rob Kirby – Seren & Nokia
Bio and synopsis - There is no Innovation Fast-lane (and Other Lessons Learned While Trying to Overtake) [No Video]
Lizzie Shupack – DigitasLBi
Bio and synopsis - Is the Future Omni-Channel? [No Video]
John Blakeney & Erdem Demir
Bio and synopsis - Designing Services Nobody Wants [No Video]
Dominique Bohn & Blair Neufeld – Province of British Columbia
Bio and synopsis - Designing to Shift Enterprise Ecosystems [No Video]
Milan Guenthe & Mike Clark – eda.c & Independent Consultant
Bio and synopsis - Future Directories: Making Of [No Video]
Verena Augustin & Ben Broshi – IXDS & Deutsche Telekom
Bio and synopsis
Afternoon presentations
- Platform Design – shaping the organisations of the future [32:12]
Louise Downe – Engine
Bio and synopsis - From Products to Services
Paul Thurston & Andy Mudie – PDR/Nuaire [27:15]
Bio and synopsis - Shop > Eat > Live. From supermarket to super servicemarket.
Melanie Wendland – Fjord [21:33]
Bio and synopsis - Service Design for Networked Business Models [31:43]
Aldo Jong – Claro Partners
Bio and synopsis - Small steps, big impact [23:02]
Geke van Dijk & Marie de Vos – STBY
Bio and synopsis - Transformation in the Swedish Welfare State [27:01]
Andreas Svensson – Transformator Design Group AB
Bio and synopsis - Transforming Healthcare with Service Design [26:33]
Stefan Moritz & Montana Cherney – Veryday
Bio and synopsis
