27 May 2008

Book: Product Experience

Be the first to share

Product Experience
Product Experience
Edited by Hendrik N. J. Schifferstein and Paul Hekkert (Department of Industrial Design, Delft University of Technology, The Netherlands)
Elsevier Science, 2007
Hardcover, pages

Product Experience summarizes research on the emotional and cognitive experience of using products. The book explores product experience in terms of aesthetics and design, ergonomics and usability, product facilitation of human capacities and skills, entertainment value, and how product experience extends beyond the product itself to brand association, the shopping experience, and product packaging.

The book contains perspectives from a variety of disciplines in psychology, business, art, and engineering to fully understand the many components important to product experience. Product experience begins with judgments of aesthetics and value that are mitigated by environment and use, and then further altered by memory, association with brand, and the relationship one forms with the product.

In contrast to other books, the present book takes a very broad, possibly all-inclusive perspective, on how people experience products. It thereby bridges gaps between several areas within psychology (e.g. perception, cognition, emotion) and links these areas to more applied areas of science, such as product design, human-computer interaction and marketing.

Intended for researchers with an interest in human-product interactions, the book will appeal to psychologists, engineers, and business professionals interested in fully understanding product experience. With coverage of human factors, affect, perception, industrial design, engineering, information processing, ergonomics, industrial-organizational psychology, environmental psychology, business and marketing, communication, and product innovation, the book contains a wealth of information on a topic too broad to easily grasp via primary research in one discipline. International in scope, the book includes research from the US, Canada, UK, the Netherlands, Sweden, Finland, Japan, and Germany.

Contents

Preliminary, TOC, Preface, Introduction (H.N.J. Schifferstein & P. Hekkert)

Part I: From the human perspective

IA. Senses

1. On the visual appearance of objects (Harold T. Nefs)
2. The tactual experience of objects (M.H. Sonneveld and H.N.J. Schifferstein)
3. The experience of product sounds (R. van Egmond)
4. Taste, smell and chemesthesis in product experience (Armand V. Cardello and Paul Wise)
5. Multisensory product experience (H.N.J. Schifferstein and C. Spence)

IB. Capacities & skills

6. Human capability and product design (John Clarkson)
7. Connecting design with cognition at work (David D. Woods and Axel Roesler)
8. Designing for expertise (Axel Roesler and David D. Woods)

Part II: From the interaction perspective

9. Holistic perspectives on the design of experience (Gerald C. Cpuchik and Michelle C. Hilscher)

IIA. The aesthetic experience

10. Product aesthetics (P. Hekkert and Helmut Leder)

11. Aesthetics in interactive products: correlates and consequences of beauty (M. Hassenzahl)

IIB. The experience of meaning

12. Meaning in product use – a design perspective (Stella Boss and Heimrich Hanis)
13. Product expression: bridging the gap between the symbolic and the concrete (T.J.L. van Rompay)
14. Semantics: meanings and contexts of artefacts (Klaus Krippendorff and Reinhart Butter)

IIC. The emotional experience

15. Product emotion (P.M.A. Desmet)
16. Consumption emotions (Marsha L. Richins)

IID. Specific experiences and approaches

17. Product attachment: design strategies to stimulate the emotional bonding to products (Ruth Mugge, Jan P.L. Schoormans, and Hendrik N.J.Schifferstain)
18. Crucial elements of designing for comfort (Peter Vink and MIchiel P. de Looze)
19. Co-experience: product experience as social interaction (Katja Battarbee and Ilpo Koskinen)
20. Affective meaning: the Kansei Engineering approach (Simon Schutte, Jorgen Eklund, S. Ishihara, and M. Nagamachi)

Part III: From the product perspective

IIIA. Digital products

21. The useful interface experience: the role and transformation of usability (John M. Carroll and Helena M. Mentis)
22. The experience of intelligent products (David Keyson)
23. The game experience (Jeroen Jansz)

IIIB. Non-durables

24. Experiencing food products within a physical and social context (Herbert Meiselman)
25. The mediating effects of the appearance of nondurable consumer goods and their packaging on consumer behavior (Larry Garber, Eva M. Hyatt, and Unal O. Boya)

IIIC. Environments

26. Office experiences (Christina Bodin Danielsson)
27. The shopping experience (Ann Marie Fiore)

Closing reflections (H.N.J. Schifferstein and P. Hekkert)

Be the first to share
24 August 2016
New Human Centred Design toolkit launched for African context
Future by Design, a Human Centred Design (HCD) and customer-centricity consultancy focused on the African continent, has produced an HCD Toolkit (download link) that’s especially appropriate for an African context, and intended for application where …
24 August 2016
[Book] The Routledge Companion to Digital Ethnography
The Routledge Companion to Digital Ethnography Edited by Larissa Hjorth, Heather Horst, Anne Galloway, Genevieve Bell Routledge, December 2016 536 pages With the increase of digital and networked media in everyday life, researchers have increasingly turned their gaze to …
14 August 2016
The psychology of scarcity: what behavioral economics can teach design
Eldar Shafir, professor of psychology and public affairs at Princeton University and coauthor, with Sendhil Mullainathan, of the book Scarcity: The New Science of Having Less and How It Defines Our Lives (Picador, 2013), talks …
13 August 2016
New book on how corporate anthropology can help businesses grow
On the Brink: A Fresh Lens to Take Your Business to New Heights by Andi Simon PhD Greenleaf Book Group Press July 2016, 184 pages Abstract Innovation has become such a ubiquitous value, it's in danger of becoming cliché. Companies …
31 July 2016
[Book] The Class: Living and Learning in the Digital Age
The Class: Living and Learning in the Digital Age Sonia Livingstone and Julian Sefton-Green New York University Press May 2016, 368 pages > Read online for free Do today’s youth have more opportunities than their parents? As they build their …
31 July 2016
Examining cultural need: discussing design anthropology with Amélie Lamont
Designer Erin Lynch recently interviewed Amélie Lamont, a NYC-based design anthropologist, and the result is quite stimulating, particularly also on the topic gender and racial gaps in the design industry. According to Amélie, "design anthropology focuses …
31 July 2016
Can ‘user experience’ experts become ‘customer experience’ experts?
For those of us who are puzzled about what exactly the difference is between UX and CX, Toby Bottorf, principal at continuum, situates the difference as one of scale: "The difference is one of scale. You’re …
23 July 2016
Emerging social roles for life in 2025
Over the last five years Ericsson's Networked Society Lab has been exploring what social life in 2025 might mean. How have 20th structures of industrialization been challenged? What is happening with life and lifestyles right …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

22 June 2016
A united energy economy: Experientia helps wrap up the CITYOPT Nice pilot project

Can behavioral change address local energy issues, raise people’s awareness energy consumption issues, and directly support non-profit organizations at the same time? With the Nice pilot of the CITYOPT project, we have seen strong suggestions that it can. It also suggests that the sense of belonging to a local community is a strong motivation for […]

23 May 2016
Experientia white paper: “Conducting clinical trials is about working with patients”

Patient-centricity is one of the defining issues facing clinical trials in the pharma industry. The past few years have seen a growing awareness by pharmaceutical companies of the importance of patient-centricity – but they have also illustrated that not everyone is clear on just what patient-centricity is, or how to achieve it. After using UX […]

12 April 2016
The latest on innovation in Energy Efficient Buildings: annual round-up of EU Commission projects

Every year, the Energy-efficient Buildings (EeB) Public Private Partnership (PPP) publishes the EeB PPP project review – a round-up of energy-efficiency projects that have been co-funded by two European Commission schemes. This year, the print and digital booklet design was done by Experientia, in particular by our talented visual and interaction designer Dohun Jang. Experientia […]

8 March 2016
Behavioral modeling – Shaping cultural change and behavioral evolution

One of the things we do here at Experientia that really sets us apart from other UX agencies is behavioral modeling. Our cognitive and behavioral models go beyond the standard customer journeys and personas (both useful tools, and often preliminary steps to behavioral modeling) to create frameworks that can be used to make people more […]

1 March 2016
Singapore’s main newspaper on Experientia’s design with the elderly

Arti Mulchand reports in the Straits Times, Singapore’s main newspaper, on Experientia’s “Design for Ageing Gracefully” project: Putting faces to end-users early in the design process is changing the way designers and organisations are approaching products aimed at Singapore’s growing elderly demographic. Experientia’s ethnographic study, which was commissioned by DesignSingapore Council in a collaboration with […]

18 January 2016
Experientia website completely reshaped

Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way to celebrate is by building a new website that showcases our growth – with new projects, new people in the staff, and two new locations in Lausanne and […]

See all articles