Category Experience design

Data, Experience design, Socio-cultural change, Sustainability

Mind the gaps: how experience data can help fight climate change

A study by the World Economic Forum, Qualtrics and SAP suggests we are far from reaching a consensus about who is responsible for taking action on climate change and who is trusted to do so
Results suggest 81% of people say businesses are primarily responsible for taking action on climate change, yet only 28% trust businesses’ claims about sustainable practices.

Experientia
14 Feb 2022

Art, Experience design

New Ars Electronica video series on digital humanism

What does it mean on a practical level to become a digital humanist? 'User Manual for Digital Humanists' is a new Ars Electronica video series that focuses on re-evaluating our relationship to the technologies we’ve created and how we use them

Experientia
4 Apr 2021

Behavioral sciences, Educational services, Experience design, Experientia, HCD / UXD, Innovation, Michele Visciola

New course by Experientia Academy

7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges

Experientia
22 Oct 2020

Conference, Experience design

Remote events (like this one) are terrible. How to fix them and why.

In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we've lost, why existing tech and formats are a poor replacement, and what we can do to change from a navel-gazing event culture into sustainably shaping a new level of conferencing.

Experientia
19 Oct 2020

Experience design, Service design

Beyond empathy

In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.

Experientia
20 Mar 2020

Business, Experience design

Why Customer Experience is now job no. 1 for CEOs

Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.

Experientia
10 Mar 2020

Behavioral sciences, Book, Experience design

[Book] The Power of Not Thinking

In this book, leading business anthropologist Simon Roberts breaks down the revolutionary idea of embodied knowledge: the information that is unconsciously picked up by our body for use in almost every area of our lives.

Experientia
2 Mar 2020

Experience design, HCD / UXD

A brief history of UX design and its evolution

When you think about user experience design it is a term that we instantly associate with apps and websites. And especially when considering a typical job description of a UX designer, it can trick you into thinking that it's a modern concept.

Experientia
26 Jan 2020

Experience design, HCD / UXD, Internet of Things

User experience as legitimacy trap

The central charge to HCI is to nurture and sustain human dignity and flourishing. Why are HCI researchers and practitioners now on the wrong side of many of the problematic developments in the contemporary technology landscape?

Experientia
14 Nov 2019

Design (general), Experience design, HCD / UXD, Service design

The Design Council’s evolved Double Diamond

At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive…

Experientia
3 Oct 2019

Experience design, HCD / UXD

Time Change: How the UX of Time Begins Below the UI

The user experience of most web-based applications begins well below the interface, all the way down to fields in a database. Examining how systems and users experience time prove this point dramatically. Think about how messy time can be –…

Experientia
31 Mar 2019

AI, Business, Data, Experience design, Financial services, Innovation, Technology

Experience design and Big Data at BBVA bank

Over the last 6 months, Fabien Girardin has been working in a rather unique position at BBVA Data & Analytics, a center of excellence in financial data analysis. My job is to make the design of user experiences reach a…

Experientia
14 Dec 2016

Book, Business, Design, Experience design, Innovation, Service design

[Book] Sensemaking

Sensemaking: The Power of the Humanities in the Age of the Algorithm by Christian Madsbjerg Hachette Books March 2017, 256 pages Inspired by his work with companies like Ford and Coca-Cola, Madsbjerg’s Sensemaking is a provocative stand against the “tyranny”…

Experientia
15 Nov 2016

Experience design, HCD / UXD, Methods

The cognitive psychologist’s view of UX design

Psychologist and cognitive scientist Dr. Susan Weinschenk explains how her science informs UX design. Weinschenk takes research and knowledge about the brain, the visual system, memory, and motivation and extrapolates ten UX design principles from that: 1. People don’t want…

Experientia
11 Nov 2016

AI, Experience design, HCD / UXD, Methods, Mobility, User research

Study says aggressive drivers see autonomous cars as easy prey

Aggressive drivers are looking forward to sharing the road with autonomous cars as they believe they can cut in front of them easily. This is how Peter Campbell summarised in the Financial Times one of the key conclusions of a…

Experientia
16 Oct 2016

Behavioral sciences, Experience design

Three new reports on behavioural science applied to policy making

European Commission There is growing recognition that behavioural insights (BIs) – by shedding light on how people actually make choices â€“ help deliver more effective policies and complement traditional forms of intervention. The Behavioural Insights Applied to Policy (BIAP) 2016…

Experientia
25 Sep 2016

Behavioral sciences, Experience design, HCD / UXD, Healthcare, Service design, Technology, User research

Better decisions by design: applied behavioral science

Can we design a decision aid that gives us health information we need and counters our biases so that we end up more knowledgeable and confident in our preference? This is the challenge that Artefact, together with Group Health Research…

Experientia
18 Sep 2016

Behavioral sciences, Business, Experience design, Experientia, Experientia, HCD / UXD, Marketing, User research

Great engine, but the fuel seems poor. Discussing insight development in corporate marketing

The September issue of the Harvard Business Review (HBR) contains a lengthy essay, entitled Building an Insights Engine, on how Unilever has created the organizational capabilities to “transform data into insights about consumersâ€™ motivations and to turn those insights into…

Experientia
5 Sep 2016

Experience design, HCD / UXD, Methods

Cognitive bias cheat sheet

Cognitive biases are tendencies to think in certain ways that can lead to systematic deviations from a standard of rationality or good judgment. Buster Benson has tried to arrange the rather exhaustive lists of cognitive biases (e.g. those mentioned on…

Experientia
4 Sep 2016

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