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Insights curated by Experientia, the international UX consultancy
Category Experience design
Remote events (like this one) are terrible. How to fix them and why.
In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we've lost, why existing tech and formats are a poor replacement, and what we can do to change from a navel-gazing event culture into sustainably shaping a new level of conferencing.
Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.
Why Customer Experience is now job no. 1 for CEOs
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.
[Book] The Power of Not Thinking
In this book, leading business anthropologist Simon Roberts breaks down the revolutionary idea of embodied knowledge: the information that is unconsciously picked up by our body for use in almost every area of our lives.
A brief history of UX design and its evolution
When you think about user experience design it is a term that we instantly associate with apps and websites. And especially when considering a typical job description of a UX designer, it can trick you into thinking that it's a modern concept.
User experience as legitimacy trap
The central charge to HCI is to nurture and sustain human dignity and flourishing. Why are HCI researchers and practitioners now on the wrong side of many of the problematic developments in the contemporary technology landscape?
The Design Council’s evolved Double Diamond
At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive…
Time Change: How the UX of Time Begins Below the UI
The user experience of most web-based applications begins well below the interface, all the way down to fields in a database. Examining how systems and users experience time prove this point dramatically. Think about how messy time can be –…
Experience design and Big Data at BBVA bank
Over the last 6 months, Fabien Girardin has been working in a rather unique position at BBVA Data & Analytics, a center of excellence in financial data analysis. My job is to make the design of user experiences reach a…