Category Experience design

Business, Experience design, HCD / UXD

The business value of user experience

UXMatters devoted two articles to the business value of user experience: one by Irwin Hau (Chromatix, Australia) on why companies reject it, and one by Irfan Rehman (Clickysoft, USA) on the benefits of user experience consulting for businesses.

Experientia
4 Apr 2023

Experience design, Experientia, HCD / UXD, Innovation, Public services, Service design

Taking on design thinking and business consulting

Two articles in the last few days took on the world of consulting. Rebecca Ackermann in the MIT Technology Review wrote on how the shine of design thinking has worn off, while Henry Mance interviewed Mariana Mazzucato in the Financial Times on her new book The Big Con, where she lambasts business consultancies for having no expertise in the areas that they’re advising in.

Experientia
13 Feb 2023

Design (general), Experience design, HCD / UXD, Interaction design, Service design, UserResearch

The price of the commoditisation of UX design

Alt: face-palming UX Jesus waving a white flag

Cornelius Rachieru describes the current trend of extreme commoditisation of UX design in corporate environments, and the consequences this has on the quality of the design delivery, and on the designers themselves.

Experientia
1 Feb 2023

Behavioral sciences, Experience design, Sustainability

Climate change and human behaviour

This Focus of Nature Magazine, a collaboration between Nature Human Behaviour and Nature Climate Change, features a broad range of Review and Opinion content on the role of human behaviour in adaption to climate change and mitigation of its negative consequences.

Experientia
19 Nov 2022

ArchitectureUrbanism, Cities & Infrastructure, Experience design, HCD / UXD

Human-Centered Design: what architects can learn from UX designers

Approaching architectural design with a UX designer’s mindset ensures a more holistic approach to designing the experience of using a building. From the outset, a stronger understanding of the user enables human behavior to dictate the design to a greater degree.

Experientia
21 Sep 2022

Data, Experience design, Socio-cultural change, Sustainability

Mind the gaps: how experience data can help fight climate change

A study by the World Economic Forum, Qualtrics and SAP suggests we are far from reaching a consensus about who is responsible for taking action on climate change and who is trusted to do so
Results suggest 81% of people say businesses are primarily responsible for taking action on climate change, yet only 28% trust businesses’ claims about sustainable practices.

Experientia
14 Feb 2022

Art, Experience design

New Ars Electronica video series on digital humanism

What does it mean on a practical level to become a digital humanist? 'User Manual for Digital Humanists' is a new Ars Electronica video series that focuses on re-evaluating our relationship to the technologies we’ve created and how we use them

Experientia
4 Apr 2021

Behavioral sciences, Educational services, Experience design, Experientia, HCD / UXD, Innovation, Michele Visciola

New course by Experientia Academy

7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges

Experientia
22 Oct 2020

Conference, Experience design

Remote events (like this one) are terrible. How to fix them and why.

In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we've lost, why existing tech and formats are a poor replacement, and what we can do to change from a navel-gazing event culture into sustainably shaping a new level of conferencing.

Experientia
19 Oct 2020

Experience design, Service design

Beyond empathy

In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.

Experientia
20 Mar 2020

Business, Experience design

Why Customer Experience is now job no. 1 for CEOs

Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.

Experientia
10 Mar 2020

Behavioral sciences, Book, Experience design

[Book] The Power of Not Thinking

In this book, leading business anthropologist Simon Roberts breaks down the revolutionary idea of embodied knowledge: the information that is unconsciously picked up by our body for use in almost every area of our lives.

Experientia
2 Mar 2020

Experience design, HCD / UXD

A brief history of UX design and its evolution

When you think about user experience design it is a term that we instantly associate with apps and websites. And especially when considering a typical job description of a UX designer, it can trick you into thinking that it's a modern concept.

Experientia
26 Jan 2020

Experience design, HCD / UXD, Internet of Things

User experience as legitimacy trap

The central charge to HCI is to nurture and sustain human dignity and flourishing. Why are HCI researchers and practitioners now on the wrong side of many of the problematic developments in the contemporary technology landscape?

Experientia
14 Nov 2019

Design (general), Experience design, HCD / UXD, Service design

The Design Council’s evolved Double Diamond

At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive…

Experientia
3 Oct 2019

Experience design, HCD / UXD

Time Change: How the UX of Time Begins Below the UI

The user experience of most web-based applications begins well below the interface, all the way down to fields in a database. Examining how systems and users experience time prove this point dramatically. Think about how messy time can be –…

Experientia
31 Mar 2019

AI, Business, Data, Experience design, Financial services, Innovation, Technology

Experience design and Big Data at BBVA bank

Over the last 6 months, Fabien Girardin has been working in a rather unique position at BBVA Data & Analytics, a center of excellence in financial data analysis. My job is to make the design of user experiences reach a…

Experientia
14 Dec 2016

Book, Business, Design, Experience design, Innovation, Service design

[Book] Sensemaking

Sensemaking: The Power of the Humanities in the Age of the Algorithm by Christian Madsbjerg Hachette Books March 2017, 256 pages Inspired by his work with companies like Ford and Coca-Cola, Madsbjerg’s Sensemaking is a provocative stand against the “tyranny”…

Experientia
15 Nov 2016

Experience design, HCD / UXD, Methods

The cognitive psychologist’s view of UX design

Psychologist and cognitive scientist Dr. Susan Weinschenk explains how her science informs UX design. Weinschenk takes research and knowledge about the brain, the visual system, memory, and motivation and extrapolates ten UX design principles from that: 1. People don’t want…

Experientia
11 Nov 2016

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