Perspectives on the value of ethnography in a future-focused world
In an uncertain world, the safe bet to futures is to explore, identify and invest in what will most likely not change.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Category Innovation
How touchless user interfaces can amplify the user experience
A touchless UI has an edge over devices that require touch interactions because decreasing physical contact is helpful in diverse contexts—from food-processing plants to an airport’s self-service registration kiosks.
Harvard Business Review discovers design fiction
By force of habit, most executives tune down their imagination when strategizing. This is counterproductive, the authors argue. Instead, they offer an alternative: Design fiction. A design technique that immerses executives and employees deeply in various possible futures, it uses artifacts such as short movies, fictitious newspaper articles and imaginary commercials to generate transformation roadmaps.
Haptics devices cannot replicate physical contact
Haptics devices probably won’t ever live up to their promise to replicate physical contact, writes David Parisi (associate professor, College of Charleston) in the online Real Life magazine.
Designing for new forms of governance
ToNite project presented at Milan conference on design-led approaches to renewing public management and governance
The human factor — why data is not enough to understand the world
In a world shaped by one AI, artificial intelligence, we need a second AI, too — anthropology intelligence, writes Gillian Tett in the Financial Times.
[Book] Creating a Culture of Innovation
Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and discouraging physical setting - even if the space holds the most creative and vibrant thinkers.
New course by Experientia Academy
7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges
[Essay] Helsinki Design Lab ten years later
A survey of Helsinki Design Lab's activities 2008-2013, with reflections on the three "bets" that the Lab made and their relevance today.
[Book] The Innovation Delusion
The authors offer a compelling plan for how we can shift our focus away from the pursuit of growth at all costs, and back toward neglected activities like maintenance, care, and upkeep.
[Book] Metrics at Work: Journalism and the Contested Meaning of Algorithms
The starkly different ways that American and French online news companies respond to audience analytics and what this means for the future of news.
Nordic lessons for people-first smart cities
While it is argued that smart city development is at an impasse, we argue that it is at a crossroads. It is possible to simultaneously develop and adopt new technologies and strengthen people's rights. This has been proven in the Nordic cities and Barcelona. The People-first vision presented in this report shows how it is possible for all cities.
MVP vs. “Minimal Desirable Product”
The MVP is a double-edged sword in that it focuses your engineering and product management priorities, but might steamroll user priorities. An MVP that misses 'desirable' will risk the unintended consequence of poor user adoption.
Human-centered innovation in a Covid-19 world
The Covid-19 pandemic is rapidly transforming our present and our future. What are researchers and designers learning that can help companies evolve their products and services to make them more robust within this fast changing context and market?
Participo, a new digest on OECD’s work on innovative citizen participation
The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.
When ethnography becomes a joke
For a number of years, we have witnessed a diminishing appetite for ethnographic work among commercial clients, writes Patricia Sunderland, PhD and founder of Cultural Research and Analysis, on the site of the Qualitative Research Consultants Association (QRCA). Competition and…
Ten arguments against algorithmic decision making
Against the Dehumanisation of Decision-Making – Algorithmic Decisions at the Crossroads of Intellectual Property, Data Protection, and Freedom of Information by Dr Guido Noto La Diega, Senior Lecturer in Law at the Northumbria University Law School Published in JIPITEC (Journal…
[Report] Hiding in Plain Sight: Impact Investing in the Creative Economy
In October 2018, Rockefeller Philanthropy Advisors published Hiding in Plain Sight: Impact Investing in the Creative Economy, a new report from RPA sponsored project Upstart Co-Lab. The report is the first analysis of the tremendous potential that the creative economy…
Journal of Business Anthropology devoted to design anthropology
The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological research in business organizations and business situations of all kinds. The theme of the latest issue – Vol 7, No 2 (2018) – is…
What are Europe’s rules for democratic artificial intelligence?
Vincenzo Tiani has written an excellent summary in Wired Italia of the recently published “Ethical Framework for a Good AI Society: Opportunities, Risks, Principles, and Recommendations“, by AI4People, a task force of European experts. With the help of DeepL (also…