The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
Integrating design with foresight enables decision makers to contend with changes coming from the world (inbound change) and changes the organization creates to influence the world (outbound change; strategy).
Research has gradually revealed the extent to which online manipulation has been weaponised to affect societies in almost every important way that society works.
Yet while almost everyone is touched in one way or another by online manipulation, only a tiny part of society has generally been involved in confronting it.
The Covid-19 pandemic is rapidly transforming our present and our future. What are researchers and designers learning that can help companies evolve their products and services to make them more robust within this fast changing context and market?
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive…
The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological research in business organizations and business situations of all kinds. The theme of the latest issue – Vol 7, No 2 (2018) – is…
Challenging The City Scale: Journeys in People-Centred Design Ed. by Cité du Design (Saint-Etienne) and Clear Village (London) Birkhäuser, 2018, 176 pages (free ebook) This 176 pages book is released by the famous international publisher Birkhäuser, and co-edited by Cité…
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