Systems thinking for public servants
How to use systems thinking to drive improved outcomes in complex situations.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Category Service design
Radical user-centricity, a key RegTech success factor
One of the key success factors of Regulatory Technology ("RegTech") is a commitment to radical user-centricity, according to a new white paper by the World Economic Forum.
Systemic design toolkit
Free to download systemic design toolkit
People Going Full Circle – Free Experientia report
Download free Experientia report on the role of consumer behavior in making food purchasing and product packaging more sustainable.
Le persone che chiudono il cerchio – Rapporto gratuito di Experientia
Rapporto gratuito di Experientia sul ruolo del comportamento dei consumatori nel rendere più sostenibile l’acquisto degli alimenti e il packaging dei prodotti.
Digital for Care – Free Experientia report
Download free Experientia report on key trends and design challenges in home and remote care when patient and caregivers use online platforms and on-body health devices
Digital for Care – Rapporto gratuito di Experientia
Rapporto gratuito su tendenze chiave e sfide di design nell'assistenza a domicilio e a distanza quando il paziente e i caregiver usano piattaforme online e dispositivi per la salute.
The Scottish Approach to Service Design (SAtSD)
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
Videos online of the SDGC conference 2020
All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).
VA creates US Government’s first-ever employee experience journey map
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
[Essay] Helsinki Design Lab ten years later
A survey of Helsinki Design Lab's activities 2008-2013, with reflections on the three "bets" that the Lab made and their relevance today.
[Paper] Foresight and Design: New Support for Strategic Decision Making
Integrating design with foresight enables decision makers to contend with changes coming from the world (inbound change) and changes the organization creates to influence the world (outbound change; strategy).
Three reports to helps us address online manipulation
Research has gradually revealed the extent to which online manipulation has been weaponised to affect societies in almost every important way that society works.
Yet while almost everyone is touched in one way or another by online manipulation, only a tiny part of society has generally been involved in confronting it.
Human-centered innovation in a Covid-19 world
The Covid-19 pandemic is rapidly transforming our present and our future. What are researchers and designers learning that can help companies evolve their products and services to make them more robust within this fast changing context and market?
Imagining the world after coronavirus, part 4
Fourth (and particularly rich) edition of features and articles on what may lie ahead.
Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It's a fuzzy concept that subjectivizes, flattens and commoditizes the work to understand humans.
The first of a thousand nights – ToNite project opening event
Presentation event on 14 February in Torino of the European project that aims to improve the liveability of the areas around the river Dora
La prima di mille notti. Evento di inaugurazione progetto ToNite
Evento di presentazione del progetto europeo che intende migliorare la vivibilità delle aree attorno al fiume Dora
Design thinking in the future of cities: what approach to use for better services?
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
The Design Council’s evolved Double Diamond
At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive…