The Financial Times’ Gillian Tett on remote user research
From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.
Insights curated by Experientia, the international UX consultancy
Category HCD / UXD
VA creates US Government’s first-ever employee experience journey map
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
Human-Centered Design Playbook by Australia’s Victoria State Government
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
New course by Experientia Academy
7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges
UX designer breaks down the “malicious” design of Trump’s campaign website
While UX designers are trained to be on the side of the user, there are ways that the user experience can be manipulated to be in favor of the "product" in this case, a candidate. UX designer Mary Formanek broke down how this worked in an interview with Salon.
[Book] AI and UX: Why Artificial Intelligence Needs User Experience
The book explores the future of artificial intelligence (AI) through interviews with AI experts and explores AI history, product examples and failures, and proposes a UX framework to help make AI successful.
Security isn’t just a technology problem – it’s about design, too
While it's easy to blame the user, phishing schemes have become incredibly sophisticated and believable. So, instead of blaming the user, we want to instead bring an empathetic lens, and understand more about their needs.
The public’s role in COVID-19 vaccination
This report considers human factors in relation to future vaccines against the novel coronavirus (SARS-CoV-2), drawing on insights from design thinking and the social, behavioral, and communication sciences. It provides recommendations on how to advance public understanding of, access to, and acceptance of vaccines that protect against COVID-19.
Nordic lessons for people-first smart cities
While it is argued that smart city development is at an impasse, we argue that it is at a crossroads. It is possible to simultaneously develop and adopt new technologies and strengthen people's rights. This has been proven in the Nordic cities and Barcelona. The People-first vision presented in this report shows how it is possible for all cities.
[Book] Health design thinking
Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer.