
In Cloudmoney, Brett Scott tells an urgent and revelatory story about how the fusion of Big Finance and Big Tech requires “cloudmoney”—digital money underpinned by the banking sector—to replace physical cash.
Book is also available in German, Spanish, Dutch, Italian, Portuguese & Korean

PepsiCo’s award-winning chief design officer reveals the secret to creating life-changing innovations: putting human needs at the center of any design process.

Leroy Merlin is a French-headquartered home improvement and gardening retailer. Its Leroy Merlin Source (LMS) platform aims to create and share original knowledge on new ways of living and inhabiting spaces by expert researchers, professionals and stakeholders.

These are guidelines for any individual or organisation interested in designing, planning, and implementing a citizen participation process. The guidelines walk the reader through ten practical steps, and detail eight different methods that can be used to involve citizens in policy making. This publication is illustrated with good practice examples.

A report by researchers at New York University warns that biometric and other digital ID systems that are increasingly linked to large-scale human rights violations, especially in the Global South.

In the three years since the last Global Happiness and Well-Being Policy Report, governments have faced a cascade of challenges to the well-being of their populations.

How to use systems thinking to drive improved outcomes in complex situations.

Many behavioral scientists propose and test interventions that attack policy problems by seeking to change individual behavior (adopting an “i-frame”) rather than the system in which they operate (an “s-frame”). Such i-frame interventions, which typically have small or null effects, reduce support from more effective systemic actions (such as regulation and taxation). For this reason, researchers advocating i-frame solutions may have unwittingly helped promote the interests of corporations who oppose systemic change.

One of the key success factors of Regulatory Technology ("RegTech") is a commitment to radical user-centricity, according to a new white paper by the World Economic Forum.

Applying behavioural science to environmental challenges can help policymakers better target and redirect unsustainable behaviours. This report draws on published work to provide an overview of behaviourally informed interventions, why they should be considered by governments and how they can be devised and applied.

Download free Experientia report on the role of consumer behavior in making food purchasing and product packaging more sustainable.

Rapporto gratuito di Experientia sul ruolo del comportamento dei consumatori nel rendere più sostenibile l’acquisto degli alimenti e il packaging dei prodotti.

Download free Experientia report on key trends and design challenges in home and remote care when patient and caregivers use online platforms and on-body health devices

Rapporto gratuito su tendenze chiave e sfide di design nell'assistenza a domicilio e a distanza quando il paziente e i caregiver usano piattaforme online e dispositivi per la salute.

Research shows public deliberation can change participants’ opinions when it comes to public policy. Citizens who participate in mini-publics often listen to the arguments of others and form different views. They also often produce robust decisions, which are then - unfortunately - ignored by policy makers.
- AI, Conference, Education, Educational services, Experientia, Experientia, Health, Healthcare, Italy, Jan-Christoph Zoels, Mobility, Public services, Technology (general), Turin

Curated by Experientia partner Jan-Christoph Zoels and Sara Fortunati, director of the Torino Circle of Design, the conference dealt with the best international practices about the humanization of technology. It was structured into six different thematic sessions: ethics, public services, healthcare, AI, mobility and learning. All videos are now available, with English subtitles.

The use of nudge theory to inform policy interventions in response to COVID-19 has re-opened debates over the politically paternalistic nature of governing by ‘nudges’ and has given momentum to calls to include the more participatory elements of co-design into policymaking

UXmatters and the UX research consultancy User Fountain recently teamed up to survey UX professionals around the world on the role of User Experience within their organization. The Role of UX: 2020 Benchmark Study explores UX roles, tools, methods, and organizational structures, as well as organizations’ various levels of UX maturity.

Several Covid-19 policies have shown "just how deeply some governments distrust their citizens. As if the virus was not enough, the public was portrayed as an additional part of the problem". But, asks Prof. Stephen Reicher of the University of St Andrews, "is this an accurate view of human behaviour"?

Gillian Tett, anthropologist and chair of the US editorial board of the Financial Times, has published - in the Guardian - her list of 10 books offering insights into how we structure our lives.