Category Industry sectors

Europe, Experientia, Jan-Christoph Zoels, Participation, Public services

Experientia participating in Swiss Smart Government Day

Experientia's partner Jan-Christoph Zoels and our Swiss collaborator Thomas Schertenleib will be leading the process workshop "Culture of participation: digital stakeholder engagement post COVID" at the upcoming Swiss Smart Government Day (8 September 2020, St. Gallen).

Experientia
27 Jul 2020

Book, HCD / UXD, Health, Healthcare

[Book] Health design thinking

Applying the principles of human-centered design to real-world health care challenges, from drug packaging to early detection of breast cancer.

Experientia
30 May 2020

Business, HCD / UXD, Innovation

MVP vs. “Minimal Desirable Product”

The MVP is a double-edged sword in that it focuses your engineering and product management priorities, but might steamroll user priorities. An MVP that misses 'desirable' will risk the unintended consequence of poor user adoption.

Experientia
30 May 2020

Cities & Infrastructure, Foresight, Retail, Socio-cultural change

Imagining the world after coronavirus, part 5

Fifth edition of features and articles on what may lie ahead.

Experientia
29 Apr 2020

Business, Experientia, HCD / UXD, Innovation, Service design

Human-centered innovation in a Covid-19 world

The Covid-19 pandemic is rapidly transforming our present and our future. What are researchers and designers learning that can help companies evolve their products and services to make them more robust within this fast changing context and market?

Experientia
22 Apr 2020

Business, Experience design

Why Customer Experience is now job no. 1 for CEOs

Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for [email protected] by Mark Leiter.

Experientia
10 Mar 2020

Foresight, Participation, Public services, Technology (general)

The future of digital democracy

The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy

Experientia
28 Feb 2020

Innovation, Participation, Public services

Participo, a new digest on OECD’s work on innovative citizen participation

The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.

Experientia
15 Feb 2020

Cities & Infrastructure, Italy, Public services, Service design

Design thinking in the future of cities: what approach to use for better services?

The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.

Experientia
26 Jan 2020

Business, Ethnography

Tricia Wang on why the big data mentality fails – and what to do about it

Tricia Wang of Sudden Compass pokes holes in big data hype, arguing for the course-correcting power of thick data. I share podcast highlights, such as her dismantling of "data-driven" infatuations.

Experientia
18 Jan 2020

Insights curated by Experientia, the international UX consultancy