The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
Experientia's partner Jan-Christoph Zoels and our Swiss collaborator Thomas Schertenleib will be leading the process workshop "Culture of participation: digital stakeholder engagement post COVID" at the upcoming Swiss Smart Government Day (8 September 2020, St. Gallen).
The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
How might policymakers better understand citizens' perspectives when designing policy? Put another way, how should we improve and innovate the way policy is made to ensure it becomes more human-centred?
This report addresses the entire digital ecosystem by giving some operational recommendations to strengthen the control and choice to which users are entitled.
Digital service teams in government Ines Mergel, Professor of Public Administration, University of Konstanz, Germany Government Information Quarterly August 2019 National governments are setting up digital service teams (DST) – IT units outside the centralized CIO’s office – to respond…
There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that help people affected by crisis…
