These are guidelines for any individual or organisation interested in designing, planning, and implementing a citizen participation process. The guidelines walk the reader through ten practical steps, and detail eight different methods that can be used to involve citizens in policy making. This publication is illustrated with good practice examples.
A report by researchers at New York University warns that biometric and other digital ID systems that are increasingly linked to large-scale human rights violations, especially in the Global South.
In the three years since the last Global Happiness and Well-Being Policy Report, governments have faced a cascade of challenges to the well-being of their populations.
How to use systems thinking to drive improved outcomes in complex situations.
Many behavioral scientists propose and test interventions that attack policy problems by seeking to change individual behavior (adopting an “i-frame”) rather than the system in which they operate (an “s-frame”). Such i-frame interventions, which typically have small or null effects, reduce support from more effective systemic actions (such as regulation and taxation). For this reason, researchers advocating i-frame solutions may have unwittingly helped promote the interests of corporations who oppose systemic change.
One of the key success factors of Regulatory Technology ("RegTech") is a commitment to radical user-centricity, according to a new white paper by the World Economic Forum.
Applying behavioural science to environmental challenges can help policymakers better target and redirect unsustainable behaviours. This report draws on published work to provide an overview of behaviourally informed interventions, why they should be considered by governments and how they can be devised and applied.
Research shows public deliberation can change participants’ opinions when it comes to public policy. Citizens who participate in mini-publics often listen to the arguments of others and form different views. They also often produce robust decisions, which are then - unfortunately - ignored by policy makers.
- AI, Conference, Education, Educational services, Experientia, Experientia, Health, Healthcare, Italy, Jan-Christoph Zoels, Mobility, Public services, Technology (general), Turin
Curated by Experientia partner Jan-Christoph Zoels and Sara Fortunati, director of the Torino Circle of Design, the conference dealt with the best international practices about the humanization of technology. It was structured into six different thematic sessions: ethics, public services, healthcare, AI, mobility and learning. All videos are now available, with English subtitles.
The use of nudge theory to inform policy interventions in response to COVID-19 has re-opened debates over the politically paternalistic nature of governing by ‘nudges’ and has given momentum to calls to include the more participatory elements of co-design into policymaking
Several Covid-19 policies have shown "just how deeply some governments distrust their citizens. As if the virus was not enough, the public was portrayed as an additional part of the problem". But, asks Prof. Stephen Reicher of the University of St Andrews, "is this an accurate view of human behaviour"?
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
Experientia's partner Jan-Christoph Zoels and our Swiss collaborator Thomas Schertenleib will be leading the process workshop "Culture of participation: digital stakeholder engagement post COVID" at the upcoming Swiss Smart Government Day (8 September 2020, St. Gallen).
The Brussels-based digital participation platform CitizenLab asked 12 digital democracy experts to share their predictions on the future of digital democracy
The first post, by Participo editor Claudia Chwalisz, reflects on how the OECD can help renew democracy in an age of complexity and disillusionment.
The design thinking approach offers many tools to design creative solutions to solve the most pressing problems affecting complex ecosystems such as cities. That's why it is important that policy makers are properly trained.
How might policymakers better understand citizens' perspectives when designing policy? Put another way, how should we improve and innovate the way policy is made to ensure it becomes more human-centred?
This report addresses the entire digital ecosystem by giving some operational recommendations to strengthen the control and choice to which users are entitled.
Digital service teams in government Ines Mergel, Professor of Public Administration, University of Konstanz, Germany Government Information Quarterly August 2019 National governments are setting up digital service teams (DST) – IT units outside the centralized CIO’s office – to respond…
