Using psychology to bolster cybersecurity
In an article for Communications of the ACM, David Geer explains how the U.S. Defense Department uses cyberpsychology to get into the minds of attackers to better understand how they think and act.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Category Methods
[Report] How green is household behaviour?
How Green is Household Behaviour? presents an overview of results from the 2022 OECD Survey on Environmental Policies and Individual Behaviour Change. The survey investigates household attitudes and behaviour with respect to energy, transport, waste and food systems.
UX needs a sense of urgency about AI
"UX professionals must seize the AI career imperative or become irrelevant", writes Jakob Nielsen in his blog UX Tigers, particularly with current AI-driven tools being "far from user-friendly with their clunky, prompt-driven interfaces", and with adult (digital) literacy being what it is.
[Book] Sustainable Innovation
This book by Experientia president Michele Visciola puts forward a new paradigm to understand and implement Sustainable Innovation (SI). Innovation without sustainability leaves out large swathes of the population or generates maladaptive or misappropriate behaviors.
[Book] Think Like a UX Researcher
In this newly revised Second Edition, you'll find six new essays that look at how UX research methods have changed in the last few years, why remote methods should not be the only tools you use, what to do about difficult test participants, how to improve your survey questions, how to identify user goals when you can’t directly observe users and how understanding your own epistemological bias will help you become a more persuasive UX researcher.
People are getting fed up with all the useless tech in their cars
For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment, writes Andrew J. Hawkins in The Verge.
GPT detectors biased against non-native English writers
If you're a non-native English writer, you should know GPT detectors are biased against you.
[Book] Thinking with Your Hands
In Thinking with Your Hands, esteemed cognitive psychologist Susan Goldin-Meadow argues that gesture is vital to how we think, learn, and communicate.
The future of urban AI
10 conversations by Urban AI, a Paris based think tank, with worldwide experts to explore the future of urban artificial intelligence
Ageing with smartphones
Ageing with Smartphones in Ireland, Urban Italy, Urban Brazil, Urban Chile, Urban China and Uganda: six free open access books as part of the five year "Anthropology of Smartphones and Smart Ageing" project.
New Reuters Institute Report on distrust in the news by disadvantaged communities
Why do disadvantaged communities distrust the news? And what can newsrooms do about it? These are the questions at the heart of a new report by the Reuters Institute Trust in News Project.
An anthropology of algorithmic recommendation systems
In this book meet the people who design the algorithms that capture our musical tastes.
New European Commission study on how digital advertising impacts privacy, publishers and advertisers
This study has collated evidence which on balance indicates a strong case to reform digital advertising. It indicates that the status quo is unsustainable for individuals, publishers and advertisers.
UNDP Guide to Deep Listening
This UNDP guide provides step-by-step guidance, practical tools, and hands-on experiences on the process of Deep Listening, including systems mapping, rapid ethnographic research, sensemaking and analysis.
Robots won’t save Japan’s elderly
Robots Won't Save Japan addresses the Japanese government's efforts to develop care robots in response to the challenges of an aging population, rising demand for eldercare, and a critical shortage of care workers.
To change system settings, click here
In this white paper (published on 15 February 2023) Demos Helsinki explores how we can rewrite the terms and conditions of our digital futures. Directed at policymakers, practitioners, researchers, industry leaders, and engaged citizens, the paper concludes with four sets of interventions that build a fair, sustainable, and joyful digital society.
Life in a Climate-Impacted Future
The latest annual research from Ericsson ConsumerLab (January 2023) outlines consumers’ concerns, expectations and personal technology actions related to climate issues in 2030.
Ericsson on AI ethics
This report by the IndustryLab of Ericsson, the Swedish multinational, aims to introduce the ethics of AI and explore how this fast-growing technology needs to align with humans’ moral and ethical principles if it is to be embraced by society at large.
Voting, fast and slow
The online voting platform that was used by Italy's Five Star Movement to select the candidates for the 2013 parliamentary elections didn't take account of human decision heuristics and cognitive shortcuts, research shows.
Candidates were more likely to attract votes if they appeared towards the top of the screen and if they appeared more likeable from the self-uploaded picture.
Behavioural change to reduce energy use
Six reports on behavioural change and energy use: potential impact, obstacles, the role of policy makers, and how to best communicate to citizens.