Daily insights on user experience, experience design and people-centred innovation, by international UX consultancy Experientia.
14 November 2019

NYTimes Magazine special issue on the future of the internet

Online Cesspool Got You Down? You Can Clean It Up, For a Price By Kevin Roose A new “luxury internet” is poised to make the online experience even more unequal than it already is. It’s not surprising that given the choice between a free, seedy internet and a costly, orderly one, more people are opening […]

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 July 2019
Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

19 March 2019
Interested in a career with us?

Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

14 November 2019

NYTimes Magazine special issue on the future of the internet

Online Cesspool Got You Down? You Can Clean It Up, For a Price By Kevin Roose A new “luxury internet” is poised to make the online experience even more unequal than it already is. It’s not surprising that given the choice between a free, seedy internet and a costly, orderly one, more people are opening […]

14 November 2019

User experience as legitimacy trap

User experience as legitimacy trap by Paul Dourish (University of California, Irvine) What would it mean to be able to undertake HCI in a way that made questions of ethics and values central? The central charge to HCI is to nurture and sustain human dignity and flourishing. […] Why are HCI researchers and practitioners now […]

7 November 2019

User-Centred Design and Humanitarian Adaptiveness

User-Centred Design and Humanitarian Adaptiveness by Sofya Bourne ALNAP April 2019, 60 pages Gathering and acting on feedback from affected communities is a key means to identify potential triggers for change during the design and implementation of humanitarian programmes. This study is focused on user-centred design (UCD), an approach often used outside the humanitarian sector […]

5 November 2019

[Report] Shaping Choices in the Digital World

Shaping Choices in the Digital World From dark patterns to data protection: the influence of ux/ui design on user empowerment Jean Lessi (Publication Director); Gwendal Le Grand (Editor); Régis Chatellier, Geoffrey Delcroix, Estelle Hary, Camille Girard Chanudet (writers) January 2019, 50 pages Published by LINC (R&D unit) of CNIL (French government data privacy agency) Interface […]

10 October 2019

Smart City Index that takes citizen engagement into account

A team of researchers from IMD in Switzerland and SUTD in Singapore put together the Smart City Index. For the first time, researchers attempted to assess people’s perceptions of technology – as opposed to the quality of the technology itself – as a way to characterise the “smartness” of a city. They did this by […]

3 October 2019

The Design Council’s evolved Double Diamond

At the heart of the Design Council’s framework for innovation, which helps designers and non-designers across the globe tackle some of the most complex social, economic and environmental problems, is its design methodology, the Double Diamond – a clear, comprehensive and visual description of the design process. Launched in 2004, the Double Diamond has become […]

28 September 2019

Money’s new abstractions: Apple Pay and the economy of experience

Money’s new abstractions: Apple Pay and the economy of experience by Nathaniel Tkacz Distinktion: Journal of Social Theory, 26 Sep 2019 DOI: 10.1080/1600910X.2019.1653348 This article draws on insights from digital media theory and design methodology to contribute to sociological and anthropological understandings of money. It postulates the rise of a new money-form, or rather money-forms, […]

28 September 2019

[Book] Too Smart

Too Smart: How Digital Capitalism is Extracting Data, Controlling Our Lives, and Taking Over the World By Jathan Sadowski The MIT Press March 2020, 240 pages Who benefits from smart technology? Whose interests are served when we trade our personal data for convenience and connectivity? Smart technology is everywhere: smart umbrellas that light up when […]

26 September 2019

AI’s social sciences deficit

To create less harmful technologies and ignite positive social change, AI engineers need to enlist ideas and expertise from a broad range of social science disciplines, including those embracing qualitative methods, say Mona Sloane and Emanuel Moss in a comment piece in Nature. Technologists are increasingly looking to social scientists to help fix the problem […]

AI
24 September 2019

Better care in the age of automation

Doteveryone, a UK charity focused on how technology is changing society, has published a report “Better care in the age of automation” that sets out how technology can support a sustainable, effective and fair social care system. It does not prescribe tech solutions but describes the foundations needed for any technology to be responsibly and […]

27 August 2019

The anthropologist of Artificial Intelligence

The algorithms that underlie much of the modern world have grown so complex that we always can’t predict what they’ll do. Iyad Rahwan, who directs the Center for Humans and Machines at the Max Planck Institute for Human Development, proposes a radical idea: the best way to understand them is to observe their behavior in […]

24 August 2019

[Book] The Costs of Connection

The Costs of Connection: How Data Is Colonizing Human Life and Appropriating It for Capitalism by Nick Couldry and Ulises A. Mejias Stanford University Press August 2019, 352 pages Just about any social need is now met with an opportunity to “connect” through digital means. But this convenience is not free―it is purchased with vast […]

24 August 2019

End user perceptions of smart home device data practices and risks

“I don’t own the data”: End User Perceptions of Smart Home Device Data Practices and Risks Madiha Tabassum, University of North Carolina at Charlotte; Tomasz Kosinski, Chalmers University of Technology; Heather Lipford, University of North Carolina at Charlotte Paper included in the Proceedings of the Fifteenth Symposium on Usable Privacy and Security (August 2019, Santa […]

24 August 2019

Digital service teams in government

Digital service teams in government Ines Mergel, Professor of Public Administration, University of Konstanz, Germany Government Information Quarterly August 2019 National governments are setting up digital service teams (DST) – IT units outside the centralized CIO’s office – to respond to complex governmental and societal challenges in a responsive and agile manner. DSTs emerge as […]

24 August 2019

[Book] Behavioural macroeconomics

Behavioural Macroeconomics: Theory and Policy Paul De Grauwe and Yuemei Ji Oxford University Press October 2019, 256 pages Modern macroeconomics has been based on the paradigm of the rational individual capable of understanding the complexity of the world. This has created a very shallow theory of the business cycle in which nothing happens in the […]

17 July 2019

The digital lives of refugees [Research report]

There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that help people affected by crisis become more self-sufficient, especially those in protracted humanitarian crises. However, more evidence is needed to […]

5 July 2019

Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019

MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

5 April 2019

The story of Spotify personas

Spotify’s product designer Mady Torres de Souza and senior user researchers Olga Hörding and Sohit Karol explain how they developed their personas tool, how they use it today and why it’s so useful for an autonomous, cross-functional organisation like Spotify. Here at Spotify, we often ask ourselves who we’re designing for. And since listening to […]

4 April 2019

When ethnography becomes a joke

For a number of years, we have witnessed a diminishing appetite for ethnographic work among commercial clients, writes Patricia Sunderland, PhD and founder of Cultural Research and Analysis, on the site of the Qualitative Research Consultants Association (QRCA). Competition and challenges from new methodologies are understandable and to be expected. Yet an undercurrent of ‘we […]

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