Curated by Experientia partner Jan-Christoph Zoels and Sara Fortunati, director of the Torino Circle of Design, the conference dealt with the best international practices about the humanization of technology. It was structured into six different thematic sessions: ethics, public services, healthcare, AI, mobility and learning. All videos are now available, with English subtitles.
The use of nudge theory to inform policy interventions in response to COVID-19 has re-opened debates over the politically paternalistic nature of governing by ‘nudges’ and has given momentum to calls to include the more participatory elements of co-design into policymaking
UXmatters and the UX research consultancy User Fountain recently teamed up to survey UX professionals around the world on the role of User Experience within their organization. The Role of UX: 2020 Benchmark Study explores UX roles, tools, methods, and organizational structures, as well as organizations’ various levels of UX maturity.
Several Covid-19 policies have shown "just how deeply some governments distrust their citizens. As if the virus was not enough, the public was portrayed as an additional part of the problem". But, asks Prof. Stephen Reicher of the University of St Andrews, "is this an accurate view of human behaviour"?
Individuals and households can adopt a variety of measures to optimise their energy consumption, writes Elisabatta Cornago of the International Energy Agency. This article focuses on the potential for enhancing energy efficiency with policies and programmes designed to educate consumers and encourage them to alter their daily habits – without resorting to large-scale structural improvements.
During its first year of activity, the Behavioural Insights Platform of the UsersTCP, with the IEA (International Energy Agency), has developed an environment scan report assessing how behavioural insights have been applied to demand-side energy policy and programmes.
Since the majority of cyber incidents are human enabled, this shift requires expanding research to underexplored areas such as behavioral aspects of cybersecurity. This paper provides a review of relevant theories and principles, and gives insights including an interdisciplinary framework that combines behavioral cybersecurity, human factors, and modeling and simulation.
CyberBitsEtc. is a website and blog by Ganna Pogrebna (Professor of Behavioural Economics and Data Science, Fellow at the Alan Turing Institute) and Boris Taratine (Cyber Security Architect and Visionary) that focuses a lot on the human aspects of cyber security, in particular behavioural design, psychology and behavioural sciences.
If there’s one simple message for the general reader in her new book Anthro-Vision it is this: the promise and value of anthropology lies in making visible that which is close to hand but ignored. It offers a means to see the world differently.
Heidi Larson studies vaccine rumors—how they start, and why some flourish and others wither. Tackling misperceptions individually is like eliminating a single microbial strain: when one germ is gone, another will bloom. Instead, the entire ecosystem must be rehabilitated.
In a wide-ranging interview with Lauren Jackson of the New York Times, the author of “The Age of Surveillance Capitalism” talks about why people should pay attention to how big tech companies are using their information.
In this provocative book, Jer Thorp brings his work as a data artist to bear on an exploration of our current and future relationship with data, transcending facts and figures to find new, more visceral ways to engage with data.
In an age when the business world is dominated by technology and data analysis, award-winning financial journalist and anthropology PhD Gillian Tett presents a radically different strategy for success: businesses can revolutionize their understanding of behavior by studying consumers, markets, and organizations through an anthropological lens.
In a year in which Covid-19 has forced researchers to resort to online research, what opportunities for the industry exist in digital ethnography? Liam Kay of ResearchLive reports on the highlights of the Market Research Society’s Digital Ethnography Summit:
What does it mean on a practical level to become a digital humanist? 'User Manual for Digital Humanists' is a new Ars Electronica video series that focuses on re-evaluating our relationship to the technologies we’ve created and how we use them
The US based user research recruiting platform "User Interviews" has just published its State of User Research 2021 report, based on responses from 525 people who do research as at least part of their job..
When customers form an emotional attachment or self-identify with a product, that sense of “mine” enhances its luster and keeps them coming back for more. As shoppers shift away from owning material things, how can marketers preserve these benefits?
The Crypto Sentiment Advisor (CSA) is an EIT-Digital supported platform for investors holding cryptocurrencies, to anticipate swings in the sentiment for their investments. Experientia is in charge of the UX research that will inform the definition of the value proposition and the UX/UI design guidelines of the CSA solution.
COVID-19 has accelerated the digital transformation of insurance companies. If insurers apply the e3 lens when assessing their touchpoints, they can create tailored, engaging and empowering connections with their customers. By building this process into their value propositions, insurers can become much more customer-centric.
The COVID-19 pandemic is changing how we work, travel, communicate, shop and more, but which new habits are likely to stick permanently? The authors explore five key behavioural changes and their implications for risk and protection.
The Design In An Age Of Crisis Gallery features submissions to a global open call issued in 2020 by Chatham House and London Design Biennale, inviting radical design thinking from the world’s design community, the public and young people.
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).
Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and discouraging physical setting - even if the space holds the most creative and vibrant thinkers.
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development of 45 customer journey maps…