AnswerLab’s Guide to Remote Research
The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research.
Category User research
Doing fieldwork in a pandemic
Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to-face research under new circumstances.
The State of User Research Report 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data gives us an excellent idea of best practices in the field.
Smart City Index that takes citizen engagement into account
A team of researchers from IMD in Switzerland and SUTD in Singapore put together the Smart City Index. For the first time, researchers attempted to assess people’s perceptions of technology – as opposed to the quality of the technology itself…
[Book] The Costs of Connection
The Costs of Connection: How Data Is Colonizing Human Life and Appropriating It for Capitalism by Nick Couldry and Ulises A. Mejias Stanford University Press August 2019, 352 pages Just about any social need is now met with an opportunity…
End user perceptions of smart home device data practices and risks
“I don’t own the data”: End User Perceptions of Smart Home Device Data Practices and Risks Madiha Tabassum, University of North Carolina at Charlotte; Tomasz Kosinski, Chalmers University of Technology; Heather Lipford, University of North Carolina at Charlotte Paper included…
The story of Spotify personas
Spotify’s product designer Mady Torres de Souza and senior user researchers Olga Hörding and Sohit Karol explain how they developed their personas tool, how they use it today and why it’s so useful for an autonomous, cross-functional organisation like Spotify.…
Research findings send automated sentiment analysis to the trash bin
The age of social media has opened up exciting opportunities for researchers to investigate people’s emotional states on a massive scale. For example, one study found that tweets contain more positive emotional words in the morning, which was interpreted as…
[Book] The Next Billion Users: Digital Life Beyond the West
The Next Billion Users: Digital Life Beyond the West by Payal Arora Harvard University Press, 2019 280 pages A digital anthropologist examines the online lives of millions of people in China, India, Brazil, and across the Middle East—home to most…
Papers on behaviour, design and the circular economy
Consumer insights into the circular economy Report of stakeholder meeting, 25 October 2018, 14 pages The “Stakeholder Meeting: Consumer Insights into the Circular Economy” in Brussels on 25 October 2018, was co-organised by the Collaborating Centre on Sustainable Consumption (CSCP)…