From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
This article argues [that] the well-publicized social ills of computing will not go away simply by integrating ethics instruction or codes of conduct into computing curricula. The remedy to these ills instead lies less in philosophy and more in fields…
The Milan-based consumer and healthÂ research center EngageMindsÂ HUB of the UniversitÃ Cattolica has done some timely research on how Covid-19 has influenced the behavior of Italians. The reports are all in Italian, so you should use a translation engine if you want to read them in full. Meanwhile here is a summary.
Last week EPIC people gathered for a panel discussion on remote research to share guidance and inspiration as many of us take on new, remote positions. Here are some of the approaches we discussed, grouped in four themes with resources from epicpeople.org and beyond.
Experientia's Stefano Galeazzi and Daria Cantù explore how to conduct impactful applied qualitative research remotely, when we may not be able to conduct in-person interviews - as is the case now during the Covid-19 pandemic.
Frank Spillers of Experience Dynamics reviews key UX activities and deliverables to assess online strategies for maintaining your UX process quality when online is your only option.
The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research.
Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to-face research under new circumstances.
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data gives us an excellent idea of best practices in the field.