All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks (and links to slide decks when available).
Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.
From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career using the same human-centered design process that VA’s Veterans Experience Office (VEO) has applied in the development…
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
Experientia's Jan-Christoph Zoels and Mark Vanderbeeken will be part of discussion panels at the upcoming Biennial of Technology in Turin, Italy.
7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges
In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we've lost, why existing tech and formats are a poor replacement, and what we can do to change from a navel-gazing event culture into sustainably shaping a new level of conferencing.
This essay by AI specialist Jessy Lin explores some of the possibilities to rethink how humans and "intelligent" machines interact today.
A survey of Helsinki Design Lab's activities 2008-2013, with reflections on the three "bets" that the Lab made and their relevance today.