19 July 2010

On the design process, consistency and product development

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UX Matters
Three new articles have been published on the UX Matters site:

Design Is a Process, Not a Methodology
By Pabini Gabriel-Petit
In this installment of On Good Behavior, I’ll provide an overview of a product design process, then discuss some indispensable activities that are part of an effective design process, with a particular focus on those activities that are essential for good interaction design. Although this column focuses primarily on activities that are typically the responsibility of interaction designers, this discussion of the product design process applies to all aspects of UX design.

Achieving and Balancing Consistency in User Interface Design
By Michael Zuschlag
It is not necessary for a product to be perfectly consistent. Indeed, considering all of the possible references users bring to a product, perfect external consistency is probably impossible. However, we owe it to our users to both eliminate any unwarranted inconsistency and ensure any deliberate inconsistency offers some net benefit to users. That’s the least users should expect from us.

Supporting User Experience Throughout the Product Development Process
By Peter Hornsby
This month, let’s look at how we might design a tool that could help us in overcoming obstacles by supporting user-centered design (UCD)—a tool that’s not just for UX professionals, but supports multiple project stakeholders in various roles throughout the entire product lifecycle. This UCD tool would support stakeholders by making requirements more clearly visible and enabling team members to work effectively across far-flung geographical boundaries.

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2 February 2016
The secret UX issues that will make (or break) self-driving cars
In an unassuming research lab, Volkswagen is solving problems that Tesla and Google haven't come close to cracking. Cliff Kuang reports for Fast Company. In his article he features the work of Brian Lathrop, who runs …
30 January 2016
Is design thinking the next big thing for U.S. power?
The U.S. Army is already using design thinking to inform its battle doctrine, and now voices go up to apply it to US foreign policy as well. Design Thinking Comes to the U.S. Army by Roger Martin The …
30 January 2016
Design thinking for museums
The Design Thinking for Museums site is the outcome of a 2012 partnership between the San Francisco Museum of Modern Art (SFMOMA) and Stanford’s Hasso Plattner Institute of Design (d.school). It is conceived as a …
29 January 2016
[Report] Consumers more frustrated by smart home apps than devices
New report by Argus Insights suggests disappointing apps break user experience, may cause decline in consumer delight over time. The Smart Home ecosystem comprises both hardware devices and software apps and together they are supposed to …
29 January 2016
Replacing Personas with Characters
Because personas focus on creating a story made up of a customer’s attributes, instead of a story that explains a purchase, personas leave the brain in a unsatisfied state, argues Alan Klement. To fix this, …
29 January 2016
Solving health care problems through design methodology
Stephen Klasko (an MD with an MBA, CEO of Jefferson Health System and Thomas Jefferson University) and Bon Ku (MD, a professor of emergency medicine at Thomas Jefferson University Hospital) joined the Knowledge@Wharton show …
27 January 2016
Remaking Ford into a user experience-driven company
Ford CEO Mark Fields recently declared that Ford would be remade as a user-experience driven company: "We have obviously a lot experience in the car business, over 113 years, and our differentiation is going to be …
26 January 2016
Designing for Crisis, Design for Real Life
It’s easy to design for the idealized user, someone who’s smart, calm, and informed. It’s less easy, and thus more important, to design for a more realistic user: still smart, but harried and uncertain. The …

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