Lou Downe, Director of Design and Service Standards for the UK Government based at GDS, is concerned that we don’t have discernible professional standards for service design. Instead of talking “about what we’re trying to achieve when we design a service, we’ve defined *how* to design a good service, leading to endless books and courses filled with diagrams and methodologies”. In short, she says, we still have “no answer to the most basic question – ‘what is a good service?’”, so Downe proposes her own 15 principles of good service design:
(see also Twitter thread)
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Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “Transforming the Healthcare Experience Together”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]
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