Governments benefit from embracing new technologies to engage with citizens
Governments around the world must continue to embrace social media and other new technologies because besides empowering citizens new technologies bring in a “myriad of benefits” for the public sector as well, argues Kelly Dempski of Accenture Technology Labs on eGov Monitor.
For the government, he claims, this new paradigm offers a myriad benefits. For example:
– Reduced cost per engagement
– More opportunities for people to help each other
– More directed mouthpiece to the citizens
– More direct connection with the community and their interests
– More knowledge about who they’re talking to
– Multimedia sharing
– Opportunity for citizens to develop mashups and other applications to support the government’s efforts
