Observing the User Experience
A Practitioner’s Guide to User Research
Elizabeth Goodman, PhD candidate, University of California, Berkeley’s School of Information, National Science Foundation Graduate Fellow, and Intel PhD Fellow
Mike Kuniavsky, Founder, ThingM
Andrea Moed, Staff User Researcher at Inflection
Publisher: Morgan Kaufmann Publishers
608 pages – September 21, 2012
The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they’ll be able to use what you’ve created.
Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they’re Web, software or mobile based. In addition, it’s written with an understanding of how software is developed in the real world, taking tight budgets, short schedules, and existing processes into account.
> See also this article by UC Berkeley: “Elizabeth Goodman revises classic handbook of user experience research“.