Converting those who have no desire to be converted
80% of the transactions of the UK Government are done with the bottom 25% of society and migrating services online offers great cost savings. Yet, 17 million Britons have never been online and many of those are poor.
Now the UK has a ‘Digital Champion’ in the person of Martha Lane Fox, erstwhile co-founder of Lastminute.com, who is developing a strategy n changing that.
But does bringing government services online improve people’s lives?