Craiglist founder on the changing balance between authority and the crowd

In a short video interview on Nokia’s IdeasProject Craigslist founder and customer service expert Craig Newmark says Internet connectivity is adjusting the balance between centralized expertize and the power derived from online consumer reviews, networking and other forms of user feedback, lending weight to our existing system of grass roots democracy.

– Watch interview
– Related content: Wired video – Huffington Post article