Defining user experiences for applications versus information resources on the web

Leo Frishberg argues in UXMatters that “though the process of designing and creating application and information space user experiences for the Web is virtually the same—even if the deliverable design documents may differ—their user experiences are fundamentally and profoundly different.”

“For designers, business analysts, marketing consultants, and others who are sincerely interested in delivering the best user experiences online, understanding these distinctions can reduce the cost of design and improve the likelihood of user acceptance.”

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