Durability – is it losing power as a customer driver?
In a three-part article series, Dina Mehta, founder and managing director of Mosoci India, argues that durability is losing its power as a consumer driver in some product categories in India.
Somehow this is sad news.
“For the most part, my feeling is that while [durability] may still hold importance for some categories, itâ€™s seen as a given â€“ a hygiene-factor almost, that users expect from their products. Research Iâ€™ve done in the last few years indicates that neither a brand differentiator nor a purchase driver, as it was even just 7-8 years ago.”
Read article: part 1 | part 2 | part 3
Also check out a series of presentations that Metha found on principles, processes, personas, ideation, creativity, scenarios and story in Design Thinking for new product development.