Estonians twice as likely to use public e-services than Britons [Usability News]

The UK’s e-government strategy is fragmented and producer driven, says Andrew Lomas, author of “Rewiring Democracy”, a study that compares Estonia’s record in e-government with Britain’s – and finds the bigger country lacking.

“Despite a lower level of personal Internet usage in Estonia, Estonians are over twice as likely to utilize the Internet to interact with public authorities.”

Lomas, writing for the Adam Smith Institute, concludes that the UK will never deliver its full potential benefits to the public. “By contrast, tiny Estonia has re-thought its government systems around the new techonology – resulting in much higher online access to government services and great public satisfaction.”

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