23 October 2017

Experientia is hiring! Lead Service Designer

Be the first to share

Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)

Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office. The Senior Service Designer will have experience leading a team of behavioral analysts and service modelers in research and service design projects lasting from one to several months in Italian or international environments.

The ideal candidate will have excellent service design skills, with process oriented and methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology. Good knowledge of various qualitative research methods is required – including ethnographic observations, contextual interviews, heuristic and formative evaluations, usability testing and knowledge of how to translate these into the design process.

They will have experience in analysis of field research results, creating research-based personas, customer journey maps, behavioral models and service models.

 

Required

  • At least 5 years’ experience in service design, user experience research or user experience design.
  • University and/or advanced degree(s) in Service Design, Interaction Design, User Experience Design, or similar.
  • Advanced English and Italian language skills (the latter only for Italy office). German or French also an advantage.
  • Strong visual and verbal communication skills.
  • Proficiency in a variety of design, motion, collaboration and prototyping sw tools.
  • Strong ability to synthesize complex research findings into thematic insights that reflect diverse social, cultural and user contexts. Understanding of how and why services succeed or fail and ability to spot likely problems in strategy, positioning, customer journey engagement, touchpoints, interaction flow, or presentation before roll-out.
  • Demonstrated ability to adhere to critical project timelines in a fast-paced environment.
  • Willing to be temporarily based in project locations (with full costs reimbursed).

 

The Lead Service Designer will:

  • Excel in human-centered methodology, service design modeling, qualitative and ethnographic research approaches, ideate concepts and truly enjoy design
  • Lead service design projects
  • Understand the parameters of a design problem, and be able to create appropriate service design deliverables.
  • Supervise, conduct and design ethnographic research (contextual observations and interviews) and integrate findings throughout the design process.
  • Translate user research and usability findings into insights, behavioral models and tangible service models (personas, customer journey maps, opportunity maps, concept ideation etc.) and help the design team to transfer insights into tangible design concepts.
  • Brainstorm on innovative concept solutions around given project themes.
  • Conceptualize service maps and touchpoints from early ideas to detailed solutions.
  • Identify tools, resources, methods, and techniques that evolve existing approaches for the larger Experientia community.
  • Communicate with clients in project management and presentation activities. Must understand the business environment and what clients need to make something actionable.
  • Work independently, or in teams and in close conjunction with the partners, to produce delightful services. Leadership qualities appreciated!

 

How to apply:

Interested applicants should send a motivational cover letter in English, an English or Italian CV, and possible other supporting materials to [email protected]. Your application should be accompanied by an overview and documentation of past relevant projects and experience. Please indicate your role and contribution for each project submitted.

 

(*) Milan-based applicants will, as far as possible within the constraints of projects, be able to conduct a few days of work each week remotely from Milan, both at home and at a co-working space.

 

Be the first to share
13 June 2018
Invito: DesAlps design thinking workshop per la tua startup
Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l'opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 - dalle 9:30 alle …
3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese
Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 - dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria …
27 April 2018
Essay: On Weaponised Design
On Weaponised Design is an excellent, very well-informed essay by Cade, published in February 2018 on the Our Data Our Selves site of the Tactical Technology Collective, a Berlin-based non profit dedicated to privacy, digital …
27 April 2018
Impact through Design – Event in Turin, Italy
(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull'impatto …
3 March 2018
Putting humans at the center of health care innovation
The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. While this “lab-bench to bedside” approach has improved healthcare globally, it can take …
26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience
Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which …
27 January 2018
Google Design on “human-centered machine learning”
As was the case with the mobile revolution, and the web before that, machine learning will cause us to rethink, restructure, and reconsider what’s possible in virtually every experience we build, writes Josh Lovejoy, UX …
27 January 2018
[Book] The Human Workplace: People-Centred Organizational Development
The Human Workplace: People-Centred Organizational Development By Andy Swann Kogan Page Publishing October 2017, 232 pages Companies spend time and effort developing their employees - their most important asset - but they often forget to consider the company structure, …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

See all articles