Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*)
Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office. The Senior Service Designer will have experience leading a team of behavioral analysts and service modelers in research and service design projects lasting from one to several months in Italian or international environments.
The ideal candidate will have excellent service design skills, with process oriented and methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology. Good knowledge of various qualitative research methods is required – including ethnographic observations, contextual interviews, heuristic and formative evaluations, usability testing and knowledge of how to translate these into the design process.
They will have experience in analysis of field research results, creating research-based personas, customer journey maps, behavioral models and service models.
The Lead Service Designer will:
How to apply:
Interested applicants should send a motivational cover letter in English, an English or Italian CV, and possible other supporting materials to [email protected]. Your application should be accompanied by an overview and documentation of past relevant projects and experience. Please indicate your role and contribution for each project submitted.
(*) Milan-based applicants will, as far as possible within the constraints of projects, be able to conduct a few days of work each week remotely from Milan, both at home and at a co-working space.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “Transforming the Healthcare Experience Together”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]
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