23 October 2017

Experientia is hiring! Service design intern

Be the first to share

Service Design Intern: Lausanne, Switzerland and Turin, Italy

Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design.

The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding of the triple bottom line approach to sustainability. Should be able to conceptualize service maps and touchpoints from early ideas to detailed solutions.

Independent and collaborative work abilities are expected. Very good written and oral English and Italian skills. Office language is English.

The internship lasts from 4 to 6 months and is paid. We support interns in finding accommodation. We prefer interns who are available for employment afterwards.

 

Typically, interns help the team to:

  • visualize user research insights: personas, customer journey maps, task flows, service blueprints, scenarios
  • benchmark best practices
  • conceptualize innovative ideas for user experiences and services
  • design service, user interface and interaction design solutions across multiple touchpoints
  • iterate design solutions
  • design interactive prototypes
  • document design specifications
  • apply testing insights to concept iteration

 

Required skills

  • Must be able to collaborate with multi-disciplinary teams consisting of UX researchers, interaction and service designers
  • Firm understanding of user-centered design processes: methodologies, roles, tasks, activities
  • Ability to translate research insights into engaging service design concepts
  • Solid foundation in design for behavioral change OR visual/interface design
  • Concept driven: from ideation to prototyping
  • Must be able to work within deadlines

 

Attributes

  • Detailed and organized
  • Analytic and research driven
  • Excellent communicator
  • Responsible and capable of meeting tight deadlines
  • Enjoy working in a collaborative environment
  • Passion for quality design and innovation
  • Each additional language is a plus
  • Willingness to travel
  • A degree in design, human-computer interaction, cognitive science, human factors or related field (or near completion of studies). Postgraduate students preferred.

 

How to apply:

Please send your resume, cover letter and a short application with portfolio and detailed process documentation of your 2-3 best projects to [email protected].

Be the first to share
13 June 2018
Invito: DesAlps design thinking workshop per la tua startup
Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l'opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 - dalle 9:30 alle …
3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese
Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 - dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria …
27 April 2018
Essay: On Weaponised Design
On Weaponised Design is an excellent, very well-informed essay by Cade, published in February 2018 on the Our Data Our Selves site of the Tactical Technology Collective, a Berlin-based non profit dedicated to privacy, digital …
27 April 2018
Impact through Design – Event in Turin, Italy
(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull'impatto …
3 March 2018
Putting humans at the center of health care innovation
The healthcare industry has long relied on traditional, linear models of innovation – basic and applied research followed by development and commercialization. While this “lab-bench to bedside” approach has improved healthcare globally, it can take …
26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience
Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which …
27 January 2018
Google Design on “human-centered machine learning”
As was the case with the mobile revolution, and the web before that, machine learning will cause us to rethink, restructure, and reconsider what’s possible in virtually every experience we build, writes Josh Lovejoy, UX …
27 January 2018
[Book] The Human Workplace: People-Centred Organizational Development
The Human Workplace: People-Centred Organizational Development By Andy Swann Kogan Page Publishing October 2017, 232 pages Companies spend time and effort developing their employees - their most important asset - but they often forget to consider the company structure, …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

See all articles