24 October 2018

How do we make smart cities civic?

Be the first to share
Social Issues

Engagement Lab, an applied research and design lab associated with Emerson College that investigates and creates media and technology to reduce disparities in civic participation, announced via a twitter thread the launch of Making a Smart City Civic, an open toolkit to ensure smart cities serve all of us.

We reproduce the thread here:

From sensor tech to autonomous cars, cities everywhere seem to be getting smarter — with or without the participation of the people who live there.
That’s why we’re helping to launch Making a Civic Smart City, an open toolkit to ensure smart cities serve all of us.

New technologies promise that collecting data about the places we live will make them safer, more efficient, and more convenient.
But unless they’re implemented carefully, smart city technologies also pose a huge threat to the things we love about the places we live.

Technologies like these might seem neutral and objective, but in reality, can often reflect and enforce bias.
There are plenty of examples of this in the news — you might remember when we talked about racially biased facial recognition tech.

As technologists and city leaders, we have a responsibility to design and implement smart city technologies responsibly and ethically.
So how do we do that?

That’s a big question. To answer it, we collaborated with other amazing institutions to hold a symposium called Right to the Smart City.
We brought together diverse perspectives from multiple locations and disciplines to tackle the complexities of smart city design.

The results were amazing.
After the symposium, we wrote a whitepaper detailing our findings, including five key “plays” to ensure a widespread right to the smart city.

Additionally, we built a workshop guide to help municipalities create local playbooks that give the public a voice in how new technologies are integrated into their neighborhoods.
Both of these resources are available for free, starting today.

But that’s not all.
To help ensure these resources become a part of smart city design processes in the real world, we’ll be holding in-person workshops in Philadelphia, Boston, Detroit, and Charlotte in the coming months.

Live in a different city? No problem. We’ll be holding a webinar as well.
To attend any one of these events, you can sign up for more information using this link.

Creating these resources was only possible thanks to the hard work & dedication of our amazing partners.
Thanks so much to everyone from @knightfdn @BKCHarvard @UWaterloo and @ASU_CSCR for your efforts.

When we work together, we have the opportunity to build a future that’s as inclusive and ethical as it is advanced and efficient.
We’re proud to be a part of this crucial work, and can’t wait to see what cities will build when everyone has a seat at the table.

Be the first to share
17 July 2019
The digital lives of refugees [Research report]
There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that …
24 February 2019
Ten arguments against algorithmic decision making
Against the Dehumanisation of Decision-Making – Algorithmic Decisions at the Crossroads of Intellectual Property, Data Protection, and Freedom of Information by Dr Guido Noto La Diega, Senior Lecturer in Law at the Northumbria University Law School Published …
16 February 2019
[Book] The Next Billion Users: Digital Life Beyond the West
The Next Billion Users: Digital Life Beyond the West by Payal Arora Harvard University Press, 2019 280 pages A digital anthropologist examines the online lives of millions of people in China, India, Brazil, and across the Middle East—home to …
11 January 2019
[Book] Left to Our Own Devices
Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus Margaret E. Morris MIT Press, 2018 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict …
4 January 2019
Why data is never raw
"Except in divine revelation, data is never simply given, nor should it be accepted on faith," writes Nick Barrowman in The New Atlantis. "How data are construed, recorded, and collected is the result of human …
1 January 2019
Daniel Kahneman on cutting through the noise
You might be surprised by what occupies Daniel Kahneman’s thoughts. “You seem to think that I think of bias all the time,” he tells esteemed economist Tyler Cowen. “I really don’t think of bias that …
22 December 2018
Intel anthropologist Dawn Nafus interview on the use of data and technology in medical contexts
In an age where we can collect and store (forEVER) every second of every day, how much do we truly need… to learn? To react? To do good deeds that benefit society? Assuming we champion that, …
27 November 2018
Nielsen Norman Group on the user experience of chatbots
Far from being ‘intelligent’, today’s chatbots guide users through simple linear flows, and our user research shows that they have a hard time whenever users deviate from such flows, writes Raluca Budiu of the Nielsen …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 July 2019
Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

19 March 2019
Interested in a career with us?

Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

See all articles