It’s hard to prepare for the worst when you think you’re the best [The New Yorker]
Only a fifth of big corporations have formal crisis-management plans. In the phrase of the sociologist Neil Weinstein, we are “unrealistic optimists†and tend to have trouble taking seriously those events with a low probability but a high cost. In other words, the very qualities that help people get ahead are the ones that make them ill-suited for managing crises.
