Mobile devices: smaller, smarter and still usable?
“Techno-users are only tangentially interested in technology and more focused on what a device can do for them. They are not interested in long learning curves and spending time deciphering various features of a device. Rather, they are casual users of technology whose focus is on the task at hand rather than the technology that enables it.”
“We are at a point where technology has run into conflict with usability. As ever-smaller devices are created, a point is reached where the controls and displays become too small for easy operation. Whatâ€™s worse, as multifunction devices increase in their functionality, they also increase in complexity. And we are now able to put even more features into smaller devices. The limit to packing more features and functions into smaller devices is the customersâ€™ tolerance for learning how to operate these complex devices.”
Kaplan explains that “there are two primary ways to create a usable and positive user experience in the face of growing features and functions. The first is to offer more than one version of the same product. The second way to enhance the usability of multifunction devices and create a positive user experience is to focus on the user interface design.”