New Experience, a user experience consultancy in London

New Experience is a London-based user experience consultancy with associates in USA, Asia and Continental Europe.

The company uses ethnographic research, usability testing and information design to help its clients develop innovative product and service experiences that are grounded in the reality of users’ everyday lives.

A number of interesting PDF downloads (on ethnographic research, mobile phones, phone bill design, statement design) can be found right on the company’s home page.